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We understand that buying a diamond can be a minefield but rest assured we will always exchange your stone should you be unhappy. We will not have unhappy clients. We are in the business of putting smiles on people's faces period. Call us please as we want to get to know you and help you with your purchase.
Our Tanzanite is the best in the world and as we only sell the top quality returns are never an issue.
We refund custom made rings but with a 20% restocking fee.
We cannot do cash refunds on 1$ diamond auctions but we will always work with you until you are happy and exchanges will be done for any reason at all.
The reason that we cannot do cash refunds is quite simple:
Each Ebay auction costs us $500 including listing fees, final value fees, insurance, resizing, recerting, admin , phone calls, photography, staff costs ,plane journeys and importation. Just imagine all the effort and people it involves to get this diamond out of the mine and made into a ring for you in Australia????? We are there every step of the way going to the far ends of the earth to find you the diamonds and jewellery that you can afford.
This is a fixed cost and therefore it is far better for both parties to work together so that you can get the perfect ring for you at the correct budget. This policy is the only way that we can continue to offer the 1$ Auction service that has brought happiness to now thousands of people previously denied their RIGHT to own a large diamond of over 1 carat in size.
So please 'WE DO NOT DO CASH REFUNDS ON AUCTIONS'. We will however work with you until you are happy with a diamond that you both love and afford.
Bidding on one of our diamonds is a commitment only to owning a diamond that you love. It may not be the first diamond that we send you!!!
If you wish to upgrade your solitaire diamond with us anytime we shall give you 100% of your purchase price towards your upgrade from us! 5 years, 10 years we don't care! We want your diamond business forever. What jewellery shop would ever offer you such a deal?
Tel: (08)-9467 4398 (Perth W.A.) Tel: (02)-8011 4005 (Sydney N.S.W.) |