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Payment
- Only PAYPAL payment will be accepted for the benefits of all buyers.
- Money Order/Personal Checks/Cash payment are NOT accepted.
- Payments are expected within 7 days since the final buying or winning auction. Failure to do so will result in cancellation of the bid and non-paying-bidder alert reported.
- Payment instruction will be emailed to the winners through Paypal.
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Shipping
- Fast Shipment: Ordered items will be dispatched within 24 hours (from Mon to Fri) after payment confirmation.
- Reliable Postage: AUSPOST is one of the best postage service providers in AU. Of which delivery time within AU usually take 3-5 days; in rare cases it would take 5-7 days.
- Postage Cost Coverage: Please understand that the "Postage Cost" of each item not only includes the transportation costs but also covers handling, processing, and packaging costs. Please only bid if you agree with our charging standard.
- We do not offer local pick-up services, all purchases are dispatched via posts.
- We do not provide combined shipment services.
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Terms
- Quality Assurance: All our stocks are brand new & in good condition. All stocks are checked by professional QC team for the benefit of our customers.
- Warranty: All our items are covered under 30-days Manufacturer Warranty. If you receive a defective item from us, we are happy to honor a replacement to you with NO EXTRA CHARGES! Please kindly contact us if there is unfortunately a problem. While for expensive item, we may ask you to return the item to us - at our cost. Please consult us first to make any arrangement.
- Wrong Item: If you receive an incorrect item, please notify us within 14days from receipt. We will send a correct item replacement in guaranteed good condition to you. We may ask you to return the wrong item - at our cost.
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Contact us
- All emails will be answered within 24hours in working days (Monday to Friday). If you do not receive our reply, please kindly check your email spam box and re-sent your email, we will reply you as soon as possible.
- If you have any questions about our products or the auction, please feel free to contact us. Our customer service representatives are glad to be serving you.
- If you received a not-as-described (e.g. defective, incorrect, part missing) item, please contact us. We will arrange a replacement the soonest for you when case confirmed.
- To verified Rights Owners: We are honorable seller that strictly control the authenticity of our products. Hence, if any case we are violating your intellectual property right, please accept our apology & contact us directly. Our specialist will investigate the details & cooperate with you in positive manner (within 24hours in working days).
- For any reasons you are not satisfied with your purchase, please contact us at i.web@orangemega.com to resolve any issues before leaving feedback. If you have urgent issue, please contact us at +61-390016592. We will try our best to solve the problem for you.
- KEEP US IN BUSINESS! WE ARE AIMING TO PROVIDE 5-STAR SATISFACTORY SERVICE! YOUR SATISFACTION IS OUR TOP PRIORITY!
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