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We accept PAYPAL PAYMENT, INTERNET TRANSFER OR DIRECT DEPOSIT.
* For PAYPAL payment, please make sure you have the correct details to your ebay registered address unless otherwise advised within our secure checkout system. Phone number is required for delivery purpose only. If you don't have phone number listed on ebay, you must inform us by email to avoid delay in processing your payment.
* If item is RETURN TO SENDER due to incorrect details, buyer is liable to pay for the return shipping. We will not send your item back to you until payment is receive.
* For INTERNET TRANSFER payment, Please put your USER ID as reference and EMAIL US as soon as you made your payment. Please NOTE that it takes up to two (2) working days before payment will be credited into our account. In most cases, within 24 hours depending on the time you made the transfer.
* For DIRECT DEPOSIT, Please give 6 digit numbers to the teller for your reference and EMAIL US for that reference number as soon as you made the payment. They are usually credited the same time you deposit the money. Not informing us with your payment details will delay the processing of your order, your co-operation is much appreciated.
* Our account details are: BANK: WESTPAC. ACCOUNT NAME: JULIETA TAN. BSB NUMBER: 732718. ACCOUNT NUMBER: 862156.
* We usually process your order within 24-48 hours if you checkout on Sunday to Thursday. For orders place on friday and Saturday, your order will be process Monday or the next business day. Please DO NOT CONTACT US ON "ITEM NOT RECEIVED" after 3-4 days of making your payment. If you have an inquiry about the status of your parcel, please send us a question and we will endevour to response within 24 hours.
* PAYMENT must be made within 3 days unless prior arrangement is made. NON PAYMENT will be reported on ebay and UNPAID ITEM STRIKE will be issued. (No exceptions), So if you do not intend to pay for the item, please do not bid or buy. For item that does not state shipping cost, please contact us for an estimate before bidding or buying otherwise, you are liable to pay for whatever is the shipping cost for that item.
* We do COMBINE SHIPPING ON SELECTED ITEMS ONLY, if interested in more than two items, please contact us before bidding or buying.
* PICK UP IS NOT AVAILABLE. No exemptions.
* Item will not be ship until payment has been cleared in full. In most cases, delivery is 2-5 working days but please allow up to 15 working days for unlikely event or other unexpected circumstances.
* No weekend or after hours delivery available.
* RNJ CONVENIENT STORE is not directly liable for any loss, theft or damage to any goods in transit but if any problem do arise, please do not hesitate to contact us. For Loss item, we will do our best to track the item. For damage or faulty, we usually replace the item or offer compensation if we do not have the parts and pay for the return shipping for item to be sent back to us (case to case basis). You must inform us about your problem as soon as possible. Please do not send the item without contacting us first because we have Standard policy to follow in processing replacement.
* Majority of our items are delivered by Australia post eparcel with TRACKING NUMBER. Larger items are shipped with selected leading nationwide couriers such as TNT, STAR TREK, PRIORITY ROAD EXPRESS, TOLL IPEC etc. (depending on destination).
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