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---Payment Question---
Q. What should i do after i win the auction ?
A. After you win the auction, you need to complete the checkout and make sure your current delievery address and ebay email address is correct. also you need to leave your contact number(during the day). You will receive winning confirmation email from us within 1 working days. the total amount will included in confimation email.
Q. How long will you dispatch my item after i done the payment?
A. It will depends on payment method. we will organize the shipment in 2 working day once payment is cleared.
Q. Can i pay by paypal?
A. We don't have paypal account for bikes' sale.
Q. How long my payment will go through ?
A. It will still take around 1-3 working days. also cash bank deposit must make sure you leave ebay user name or last 6 digi of item number otherwise we won't be able to verify your payment.
Q. I just deposit cash to your bank today and bank teller told me it should go straight to your account.
A. It might still take around 1-2 working days for payment go to through. we only use internet banking to check our bank transation at the end of the day. Internet banking will only refresh its' record every 24 hours normally.
Q. What should i do if bank not allow me to leave any reference with my deposit?
A. If you can't leave any message, please message us the BSB number of the bank which you deposit money with.
Q. You have 2 account number under same account number which is correct one?
A. Both account is correct, our account under 2 account name. if you use interenet banking please use account name SUN MAN HO . If you do direct deposit please use account name E&Z TRADING PTY LTD
Q. How can i know if you receive my payment?
A. We will email you "payment confirmation" email once your payment go through. Please contact us asap if your payment still haven't hear anything from us after 3 working days. Payment might delay during weekend.
---Postage Question---
Q. Can you combine postage?
A.We don't combine postage, as postage is caculated base on cubi rate.
Q. Why should i pay insurance?
A. Insurance will cover the cost of damage and lost during dleivery. we will not take any responsbilityto that cost if you refuse to pay insurance.
---Delivery Question---
Q. Who do i contact after you dispatch the item?
A. We will email you the shipping details (courier contact number and your connote number). you can contact with courier company to organize the time after you receive the shipping details from us.
Q. Can i organize my own courier company to pick up the item?
A. We only accept COD (cash on pick up)
---Other Questions---
Q. When should i leave the feedback?
A. It would be appreciate if feedback can be leave asap. if there are any problem with the item you receive please contact us no1importer@gmail.com, we will solve the problem for you asap.
Q. I am looking for spare parts for my bike, where can i can buy it from?
A. Visit our ebay shop for parts, most parts we have already list on ebay shop. If you can't find the partsyou after, please contact us by email no1importer.service@gmail.com
Q. I have problem with my bike , how can i claim under warranty?
A. If you have problem with your bike , please email to no1importer.service@gmail with picture of faulty partsany your ebay user name or item number as well.
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