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For Jewellery Products:
We only sell 100% authentic and
genuine, to give you a peace of mind, we accept
return and refund if you are not 100% satisfy with our items, however,
the product(s) must be unworn, remained in the original package, and if there is
a tag attachment, the tag attachment must not be broken.
Very minor scratches are sometimes unavoidable as most
of the jewellery are made with alloy. As they are not pure gold or silver, some
people may be alleged with these products. Miss Ballarat
Counter will not be held responsible for any loss or medical costs incurring by
allergy matters, so please make decisions wisely.
If you need a refund for
change of mind:
Step 1. Send us back the item in 7 days
Step 2. Sending-back postage is at buyer's cost
Step 3. There is a restock fee of $1.4
(eBay listing fees) plus
the postage we paid (usually $1.1 for most items, but will be higher for items
thicker than 2cm, such as most rings and some necklaces).
Example: If you buy a bracelet for
$24.95, you need a refund due to change of mind or size not fit, we will refund
$24.95 - $1.4 - $1.1 = $22.45 to you.
If you need a refund for
faulty item:
Step 1. Send us back the item in 7 days
Step 2. Sending-back postage is at buyer's cost
Step 3. We will refund the full item
price to you. No restock fees applies.
Example: If you buy a bracelet for $24.95, you need a refund due to missing
diamonds or scratches, we will refund $24.95 to you.
If you cannot agree these terms, please DO NOT bid/
purchase.
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For Cosmetic Products:
Please choose carefully as we DO NOT offer
exchange or refund for change of mind on cosmetic
products unless the item is faulty, significantly different from what was shown
to you, not doing what it is supposed to do, or where otherwise required by law.
Simply send us back the item in 7 days (sending-back postage is at buyer's cost)
and we will refund the full item price to you (except postage). Product must be
unused, remained in the original package, and if there is a seal protection, the
seal must not be broken. If you cannot agree these terms, please DO NOT bid/
purchase.
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