All of our products are Genuine, brand new and never used (no illegal copies!) direct from the Australian distributor. Where the manufacturer encloses the product in shrink-wrap, the wrapping will be intact.

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Your payment options are:

1. PayPal
   
2. Visa/Mastercard (the transaction is processed by PayPal - you don't need a PayPal account but you still get the benefits of buyer protection and greater security as PayPal processes the transaction)

Cleared payment must be received within 3 business days.

We will send you an email when your payment is received by us.

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(this section does NOT apply to Blu-Ray and HD-DVD).

Many of the DVDs we sell are coded for Region 4 and are not intended (and unsuitable) for use outside of Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean. To play these discs you need to have either a Region 4 DVD player, a player modified to become a Region 0 player, or a player that effectively ignores the region coding. Check your player manual and/or dealer.

eBay send us your delivery address information electronically when you place your order. If you have changed your address recently, or wish us to ship to a different address, you need to personally email us at ebaysales@dvdorchard.com.au with the change sought.

We are not able to monitor address changes and other information provided by any other means, such as in eBay and PayPal notices and advices.

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Australia - The most economical method of delivery is Australia Post Regular Parcel Post. Our preferred method of delivery is Australia Post Registered Parcel Post as this option offers security at a low price.
For Registered Parcel Post, Australia Post provides a unique identification number for every article, proof of posting and a signature is obtained on delivery. Insurance cover of up to $100 is included.
Post Office boxes are encouraged to ensure safe delivery.

Overseas - The most economical method of delivery is DHL Global Mail. We offer non-insured services and insured services (to most countries). Non-insured shipments are at your risk. We will only replace lost shipments that are insured. The charge is AU$8 for the first AU$100 and AU$2.10 per AU$100 thereafter.

Local Pickup facilities are regretfully not available at this time.

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We will send you an email when your purchase is despatched.

Australia - Regular and Registered Parcel Post - 1 to 3 business days from day of despatch is common. Allow up to 6 business days in remote areas. You are encouraged to call or visit your local Post Office if your parcel is not received within this time frame.
We process and despatch eBay orders during the next two business days following the day the order is placed by you.

Overseas - Your order is normally shipped by DHL Global Mail. DHL quotes 4-6 days for delivery to the United States and 4-5 days to the United Kingdom. It is common for delivery to be made within 1 to 2 weeks, Customs and Postal Authorities permitting.

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We understand that you may not always be completely satisfied with your purchase, and in some instances may need to return a product to us. With this in mind we have done our best to make returning a product as easy and convenient as possible. Set forth below are our policies with respect to returns as well as instructions on how to return a product to us.

Non defective items - Products may be returned for replacement or refund if they are received back by dvdorchard within 30 days of shipment, AND in the case of new products sold, they are returned in mint condition in their unopened, original packaging, and they are returned in perfect condition.

Defective items - In general, products of any kind may be returned for replacement or refund if they are received back by dvdorchard within 30 days of shipment. Please email us (ebaysales@dvdorchard.com.au) the nature of the defect before you return anything to us.
We will respond quickly and advise you of your next step. There have been defective disc's/incompatible dvd players but more often than not the problem can be solved by the user with a little guidance.

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We do not charge any customs duties on International shipments.

We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your eBay order. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they our responsibility.

UK residents can find information on Duty and VAT by visiting the Customs web site at www.hmce.gov.uk or by contacting their local Customs office. At the time of writing, goods of UK£18 or less in value (excluding postage, packing and other miscellaneous costs) and gifts from one private individual to another providing the value does not exceed UK£36, may not attract Duty and VAT.

New Zealand residents can find information on Duty, GST and import entry transaction fees by visiting the Customs web site at www.customs.govt.nz or by contacting their local Customs office. At the time of writing, most privately imported goods are subject to varying rates of Duty, GST and import entry transaction fees. However, Customs say no revenue collection will be made if the total amount owing on the goods imported is less than NZ$50. Gifts sent from persons abroad to persons resident in New Zealand are not automatically free of Customs duties, but gifts with a value of $NZ110 or less are stated to be allowed free entry

US residents can find information on Duty by visiting the Customs web site at www.customs.gov or by contacting their local Customs office. At the time of writing, most personal shipments worth up to US$200, and gift packages worth up to US$100, will pass duty free as long as the recipient does not receive multiple packages in a single day whose cumulative value is more than these amounts.

Canadian residents can find information on duties and taxes by visiting the Canada Border Services Agency web site at www.cbsa-asfc.gc.ca.. At the time of writing, most personal shipments worth up to $20 CAN, and gift packages worth up to $60 CAN, may pass duty free. Note that the gift exemption may not apply to items sent by a business.

If indeed your purchase is a 'gift', you must tell us when you place your order to allow us to complete the customs declaration appropriately.

You are responsible for ensuring that the content of your order meets all censorship requirements in your country. We cannot be held responsible for confiscated packages.

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