Item Description
We are in the surplus business and receive some items of which we have no knowledge or familiarity. We try to describe items as accurately as possible.  However, due to this sometimes unfamiliarity, there could be important information about the item that is not listed. Please do not assume we know what the item is or does. Only the item(s) described in this auction are included. Cables, power cords, power adapters, batteries, manuals, software (installed or not), SIM cards, or any other part that may be important to the operation of the item will only be included if listed as such in the description.

 

"No DOA" Warranty-Covers Power On ONLY
"No Dead on arrival" (DOA) - is defined as a product that powered up and/or lights came on when powered up. If an item powers up it is not DOA. It is likely no further testing was performed. No warranty other than power on is implied. Some products may have cosmetic imperfections such as inventory stickers, scratches, dents, cracks and discoloration due to normal wear and tear. Our warranty does not cover such imperfections. Our warranty does not cover items returned due to user error, inappropriate use, software or driver related issues, or "buyer's remorse." Having the item repaired or altered by yourself or a third party renders any warranty null and void. Many items we sell are shipped with an asset tag (barcode).  Removing this tag will render any offered warranty null and void. Where possible, warranty items will be repaired or replaced. Refunds will only be offered if a replacement for the item is not available. Shipping/Handling charges are non-refundable.

 

AS-IS Items
If an item is listed "AS-IS" this means the item is being sold with no warranty. No refunds, exchanges or other assistance will be given for an "AS-IS" item under any circumstances. AS-IS products may be untested and may be non-functional or broken. We state all known problems with items that are sold AS-IS, however, there may be problems that we are not aware of or simply did not know to look for. Please be prepared for this risk before bidding on an AS IS auction. We do not warrant that an item sold AS-IS is working, 100% complete, or fit for use.

 

Returns/RMA
No returns will be accepted without a RMA (Return Merchandise Authorization). If issued, the RMA is valid for ten (10) business days. Expired RMAs or items with out the RMA number clearly marked on the package may be refused by the receiving department. All Products must be returned in its original packaging and must contain all parts, such as manuals, software and cables. Products returned without all of the original parts may be returned to you at your expense and without a credit issued by Techway Services, Inc. No returns of any kind after 15 days. Shipping/Handling charges are non-refundable.
 

Feedback
Due to the large volume of EBay sales we leave feedback only for buyers who leave feedback for us. Neutral or negative feedback should only be left as a last resort. Leaving negative feedback as a first contact voids any and all warranty.
 

Local Pick Up
Local Pickups are allowed by appointment. Pick up hours are Monday through Friday 10:00 AM to 4:00 PM Pick ups must be scheduled in advance via email.  We are located in Grand Prairie, Texas.

Shipping
Items will be shipped within 48 to 72 hours from the time payment clears.
Exceptions: Holidays and Weekends