| Frequently Asked Questions (FAQs) |
| Question: |
Is the item refurbished / display stock / demo stock / factory second? |
| Answer: |
No, we do not sell seconds, all items are brand new, sealed in their boxes. |
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| Question: |
Do you provide a tax invoice? |
| Answer: |
Yes, we provide a tax invoice for all purchases. |
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| Question: |
Do I get a warranty? |
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Yes, all items come with the same manufacturers warranty as you would receive in a retail store. |
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| Question: |
How do I claim warranty issues? |
| Answer: |
The quickest way to get any warranty issues resolved is to contact the manufacturer, they can provide your nearest authorised service centre, and all you need for proof of purchase is the tax invoice I provide. |
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| Question: |
Can I pay by credit card? |
| Answer: |
Yes, please email for more information on credit card payment. To accept payment by credit card, we require a copy of both sides of the credit card, as well as a valid Australian drivers licence emailled or faxed to us. |
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| Question: |
How will the item be sent to me? |
| Answer: |
Most smaller items (DVD players and recorders, VCRs, Camcorders) are sent via Registered Post, larger items (LCD and Plasma TVs) are usually sent via courier. |
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| Question: |
How long until I get my item? |
| Answer: |
Usually between 2-14 days. Most Metro areas take between 2 and 5 working days. If you need an item delivered within a particular timeframe, please contact us prior to bidding. |
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| Question: |
Can I trust you with my money? |
| Answer: |
We're not here to rip people off. We're here to provide you with the best on-line shopping experience possible. Please read our feedback if you have any concerns. If you'd like to be contacted by phone prior to purchasing a large item, please provide a daytime contact number and someone will contact you to answer all of your concerns. |
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| Question: |
Why buy from you and not our local department store? |
| Answer: |
Our aim is to provide the best possible prices and the best possible service to all customers. We have fewer overhead costs which helps to keep down prices. When purchasing from us you receive the same products, but lower prices, and better service! |
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| Question: |
Will you accept $... for this item? |
| Answer: |
Our prices are as low as we can make them for all items. Generally we can not further reduce the price of an item as the price is the lowest we can make it! |
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| Question: |
Can the item be picked up? |
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Some Plasma and LCD TVs can usually be picked up from most Metro cities. Payment must be made before pick-up can be arranged as there are no payment facilities at the warehouses.
Please contact us prior to bidding if you intend on picking up an item so we can let you know the location of the warehouse in your city. |
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| Question: |
Can you do me a special quote on multiple items? |
| Answer: |
If you plan on purchasing several of a particular item, or multiple items from us, we can sometime arrange a discount. Please contact us prior to bidding to ensure we can offer you the deal you are after.
In most cases our prices may be very competitive and further discounts may not be available, but we'll try work something out! |
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| Question: |
How often do you send items? |
| Answer: |
Items are generally posted within 24hrs of payment clearing (except weekends). Please note that bank deposits can take up to 1 business day to clear and bank transfers can take up to 2 business days. |
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| Question: |
Can this DVD player play region 2 discs? |
| Answer: |
From the box all our DVD players and recorders can play region 4 discs. Some players may be capable of playing other regions, however this may require a) finding a special menu in the player, b) software modification, or c) hardware modification. (Software or hardware modification generally voids the manufacturers warranty) |
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| Question: |
Does the item have this feature / connector / input / output? |
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Our listings contain all possible features and specifications as provided on the manufacturers website. If the manufacturers site does not mention a feature/specification, it will not be mentioned in our listing.
Sometimes it is possible to find the information you need in the unit's manual, which is almost always available at the manufacturer's website under the support section. If you are not able to locate the information you need, use the "Ask seller a question" link at the top of the listing and we will try to find the information for you. |
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| Question: |
I have other questions that you haven't answered here, can I contact you and how? |
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We are contactable by simply clicking the "Ask seller a question" or "contact seller" links throughout eBay. All questions are generally answered within a couple of hours. Please ask any important questions prior to bidding. |
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| Question: |
Why should I buy from you and not some other eBay seller which might be a little cheaper? |
| Answer: |
Our prices are extremely competitive and in some instances it is possible for another seller to sell their item cheaper. If you find the item you are after cheaper elsewhere, please ask to see if we can match the price, or otherwise make our item more attractive to you.
All our items are brand new, and we do everything we can to ensure that our buyers are happy.
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