It's not always easy buying a mobile phone on eBay. We know it can be hard to make a decision without actually touching, feeling and seeing the phone before you buy it. But even buying a phone from a regular store has its problems. You often just don't know if you like the phone until you have had a chance to turn it on, use it, test the reception and everything else.

Here at Smooth Mobiles, we offer you our unique solution:

Our 7 Day, No Questions Asked, Unconditional Money Back Guarantee.

For every phone purchased from us, we give you 7 Days to see if the phone is right for you. You can do everything you can think of to really see if you are truly happy and then decide if you want to keep the phone. Even if the phone just doesn't feel right, just send it back and we will cheerfully refund your money, no questions asked. That's a promise. Just contact us by email within 7 days and let us know your intention to return the phone and we will take care of it.

The only thing we ask is that the phone be in absolutely brand new condition, i.e., everything must be in perfect condition with no marks and none of the plastic or screen protectors removed, along with all accessories as well as the original box and packaging. You just simply send it back to us at your cost (using any shipping you like as long as it is insured with a tracking number).

As soon as we receive the phone and check it out, we will refund your money that same day.

Every phone we sell comes with our 12 Month Australian Smooth Mobiles Warranty. If your phone breaks down, and it's not due to physical damage or water damage, we will fix it, no question about it. This is all done in Australia by our Australian Repair Team.

If you phone does need a repair, you have 2 options:

1) Send the phone back to us (using an overnight courier for fastest service) and our repair team will fix your phone, usually the same day, and then express overnight it back to you. You will receive your phone back the next day in most cases.

2) Take your phone into any local repair centre and have them do the repair. We will then deal directly with them and take care of the cost of the repair.

We believe that both of these options have many advantages over a manufacturers warranty. For instance, there have been many reported instances of people sending their phone back to the manufacturer and not seeing their phone for days, weeks or even months. Also, you will always know where your phone is and can call at any time and find the status. Dont believe me? Spend a few minutes with Google and you will unearth many HORROR stories of people being without their phone for more than a month with almost ZERO communication as to what is happening with their phone, all for the "privilege" of buying "Aus Stock".

Taking responsibility for your phone is our commitment to you. If there is a problem, we will get it fixed as soon as we possibly can and back to you via the very fastest method. Accountability and Integrity are VERY important to us and you have our word on this.

All of our phones are shipped using either FedEx International Priority or Australian Air Express, depending if your phone is coming from our overseas warehouse or if it is coming directly from our Gold Coast Office.

All phones are dispatched the same or next business day of confirmation of cleared Paypal payment.

We send using FedEx International Priority and in most cases, your phone will arrive within 1-2 business days. Rural areas can take as long as 3-5 days or longer. We have found that 90% of our phones arrive within 1-2 business days of being dispatched.

If you have any doubts about how quickly you will receive your phone, just take a moment to look at our eBay feedback and you will notice that almost all of our customers comment on the lightning fast delivery and fantastic service. Our commitment to you is that we will do whatever we possibly can to get you your phone as quickly as possible.

Please note it actually costs us just over the $29 we charge to use FedEx International Priority Courier and add the cost of packaging, we make a loss on the shipping on every phone we sell. We could choose to use a cheaper service but that would lead to your phone taking a LOT longer to arrive. That is not acceptable to us and our speed of delivery is something that sets us apart.

Our intention is to provide you with 100% satisfaction when buying a phone through us. In fact, we want you to be so delighted with our service that you tell all your friends and family just how great buying from Smooth Mobiles really is!

If for any reason at all you are not 100% happy with any part of the transaction, just let us know and we will make it right. You have our word on that.

We will leave positive feedback for all transactions and hope you will do the same. Please contact us by email before leaving anything but positive feedback so we can fix anything that's not right.

Remember, we offer our unique 7 Day, No Questions Asked, Unconditional Money Back Guarantee. If for any reason you are not 100% delighted, just send as an email within 7 Days of receiving your phone and once we receive the phone, we will refund your payment, just like that.

Smooth Mobiles Australia is 100% Australian owned family operated business offering you the best service we know how!

All purchases from Smooth Mobiles are entitled to an Australian Invoice with our ABN.

All orders will ONLY be delivered to the registered Paypal delivery address of customers in Australia and New Zealand only. No International orders accepted and we will not ship Internationally under any circumstance.

Your phone will either be shipped from our Smooth Mobiles Hong Kong warehouse or our Gold Coast Office. Please note that all of our phones are imported, and no matter what the origin, they all go through our complete testing service in our Warehouse before being shipped either directly to your door, or to our Gold Coast Office before being shipped on to you. It makes no difference at all as far as the high quality of the product we offer.

The package contents listed above may vary from phone to phone but rest assured you will be receiving a complete brand new retail package.

Some phones are available in multiple colours and we will do everything we can to ensure you receive the colour of your choice. If your colour is not available, we will notify you immediately and offer an alternate choice in colour, or a full refund, whichever you prefer.

Once you have received your phone, you may need to contact your Carrier to receive your Carrier specific settings (such as MMS settings, etc.).

Our intention is to be the very best imported mobile phone seller in Australia. We offer exceptional service, on exceptional phones, at exceptional prices.

We are a 100% Australian Owned company, based on the Gold Coast, and we also have our Smooth Mobiles Hong Kong Warehouse where all of our phones are stored, tested and shipped.

If you have any questions at all, please feel free to email us on sales@smoothmobiles.com.au and we will answer as soon as we can, usually in just a few hours or less. We aim to deliver the absolute best customer service for mobile phone sellers in Australia. Just give us a try!

Best Wishes,

Smooth Mobiles
sales@smoothmobiles.com.au