Battery BST-33 Sony Z530i W660i W610i K550i W300i W900i

Postage & Packaging Cost

• P&P cost includes stamps, envelope, other packaging materials, packaging work, handling fees, and other associated costs relating to the sending out of the item to you.
• To avoid disappointment or after-sale complaint, please make sure you agree on our P&P pricing before bidding.

Combining P&P for multiple items:

• Discount is available for purchasing multiple items.
• Discount rate: please look at the P&P of each auction.
• We reserve the right to give more discount.

Insurance and Trust

• By buying our item, it means you trust us. We will 100% send out the item. Please do not question whether we have sent out the item.
• For buyer who has a mindset of 'hey seller, I don't believe that you have sent out my item', we STRONGLY RECOMMEND that you choose either Recorded delivery (UK buyer) or International Signed-For (International Buyer).
• For peace of mind, we also recommend all buyers to choose Recorded delivery or International Signed-For.

Refund / Return Policy

• Refund is allowed as long as you inform us your intention within 7 days of item arrival.
• You have to send the item back to us in its actual new condition and in resalable condition.
• On the return of the item, refund will be issued subject to the deduction of costs that we have incurred such as ebay fees, paypal fees, P&P.
• Please do not use or remove the packaging of the item. This will affect your right of refund.

Product Warranty / Guarantee

• Original / Genuine product will carry a 30-days warranty. Item that has become faulty during this period can be exchanged / replaced. After the 30 days period, any exchange is subject to our discretion.
• Generic / Non-Original product will carry no warranty. Any manufacturing fault has to be reported within 7 days of item arrival and it can be exchanged / replaced. After the 7 days period, any exchange is subject to our discretion.
• If the item is physically broken on arrival, please report it to us immediately. If you take longer time to report the physically broken item, we may draw a conclusion that the item is broken during usage.

Exchange Procedure:

• When you seek replacement or exchange, please return the item back to us first. We will then send you a new item.

Delivery Address

• Please make sure you have provided us with the correct and full address.
• Please do not send separate email asking us to send the item to a different address than that shown at eBay/Paypal system. We will not entertain it.
• If you want us to send the item to a different address, please change the address at eBay and Paypal manually yourself.
• RECOMMENDATION: We recommend that you double check your delivery address before and after payment and make sure it's full and correct. This is because we occasionally receive complaint from buyer about missing postcode number or missing house number or missing street name.

Frequently Asked Question

1. How can I pay? What payment method do you accept?
   Paypal, UK Cheque, UK Postal Order, Banker's Draft (in GBP £), Bank's Transfer
2. When will you ship the item?
   Within 48 hours from receiving cleared payment
3. How long is the expected delivery time?
   UK buyer: 3-5 working days / International buyer: 5-14 working days
4. Do you guarantee the arrival time stated above?
   We do not guarantee the arrival time, this is merely a guideline.
5. What if I haven't received the item and I suspect that the item has gone lost in the post?
   Please follow Royal Mail procedure in order to confirm that the item has gone lost in the post. For UK buyer, the item is considered lost after 15 working days. For international buyer, it will be 25 working days.