A reserve price is the minimum price the seller will accept. This price is hidden from bidders. To win, a bidder must have the highest bid and have met or exceeded the reserve price.
Customer Satisfaction
Since 2004, we worked hard to provide best service to our customers. Now, we have earned over 58000+ Positive Feedback Score from customers.
Advanced Logistics System
We have invested in our logistics system. All orders' status are recorded in our database system. This make sure that your order is processed safely.
Keep Notified
Once order is sent out from us, we will send eReceipt to customers' email address. Thus, customers know when we sent out their orders.
Free Email Support
If there is any problem in using our products, feel free to contact us. We will try our best to help you solve the problem.
Secure Payment Transaction
All payment transactions are made through encrypted web pages. Thus, your finance inforamtion (e.g. Credit Card data) is safely transfered.
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Unless we are informed for a specified delivery address, the buyer shipping address shown in PayPal will be used. If there is no delivery address in the PayPal transaction details, the address listed in eBay will be used.
Please provide a valid email address. Otherwise, we cannot provide any updated information to you.
Unless we are informed for a specified email address, the buyer email address shown in PayPal will be used. If there is no email address in the PayPal transaction details, the email address listed in eBay will be used.
If you are using filtering function in email box, please do NOT filter out our emails. Otherwise, communication is impossible in case it is necessary. We will communicate with our buyers with domain name @eastmaze.com at the email address.
Tracking number is only available for orders paid with insurance (US$2 / GBP1.2 / AU$3). Orders (paid with insurance) will be sent with Register Mail (Post Office will request signature.)
If Tracking Number or Insurance is required, please choose shipping method "Other (see description)" / "Other Int'l Shipping (see description)" / "Other Courier" / "Other courier or delivery service". We will provide insurance and tracking number for orders that choosing these shipping services.
Want immediate answer for your questions? Try our online FAQ to find the answers.
To check your order sent out date, please Click here.
Shipping
We will ship products anywhere in the world by Standard Air Mail.
Handling Time*: 1 business day for most of orders. Some orders may take 2 business days.
Optional shipping insurance is offered at the price stated in the listing. Seller is not responsible for any lost or damage of item(s) without insurance.
Shipping fee for other products, please refer to the shipping fee setting at eBay.
For United States / United Kingdom / Australia / Ireland / Canada / Netherlands / Belgium / New Zealand / North Europe / Switzerland, the Post Office announced that it usually takes 7 - 10 working days (i.e. not include Saturday, Sunday and Public Holidays) for the products arriving at customers. The delivery time may vary due to public holidays, countries, locations and Customs checking etc.
For Italy / Malta / Mexico / Spain / France / Germany / Eastern Europe / South America, it usually take 15 - 25 working days for item arriving. If Customs check, due to strict inspection, it may take 6-8 weeks for item arriving.
For all other countries, it takes 10 - 25 working days (depends on delivery country) for item arriving. If Customs check, it may take 6-8 weeks for item arriving.
The delivery information is provided by the carrier/Post Office and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
Unless we are informed for a specified delivery address, the buyer shipping address shown in PayPal will be used. If there is no delivery address in the PayPal transaction details, the address listed in eBay will be used.
Once the item is shipped, an eReceipt and Order Confirmation will be sent to the buyer through email.
All items are sealed inside envelope or box for secure transporation. (Post Office calls this method as "Letter/Postcard method".)
* The handling time is the number of business days typically takes to ship the item after receiving your cleared payment. It does not include the number of business days the shipping service will take to deliver the item to you.
Payment
PayPal, Credit Cards and eCheck (a kind of bank transfer through PayPal) are currently accepted payment methods.
All Credit Card payments are done through PayPal (NOT necessary to open a PayPal account).
Our PayPal account is payment@eastmaze.com.
For eCheck, PayPal requires several business days (in some cases, it may take up to 30 days) for processing. After the eCheck is cleared, order will be processed immediately.
If Credit Card payment instructions is required, please feel free to contact us at enquiry@eastmaze.com.
Sales tax, VAT, custom duty, etc. are not included in the price.
Any custom duty, import sales tax, VAT, etc. levied on deliveries are the responsibility of customers.
Once the item is shipped, an eReceipt and Order Confirmation will be sent to the buyer through email.
NO bank account is available for transfer.
Returns
100% Satisfaction Guarantee. We will replace any defective item.
We will only replace defective items provided that customers report to us within 45 calendar days after the ordered item(s) is/are sent out (according to stamp date by post office).
Please inform us by email (enquiry@eastmaze.com) and get our authorization before returning the item.
Customers must return the defective item to us by Standard Air Mail before replacement of item can be made.
If the item is confirmed to be defective by our staff, we will replace a new item to customers.
We will refund mailing fee by customers to their PayPal account if the item is proved defective by our staff. Otherwise, we will only return the item back to customer without refunding the mailing fee.
A refund of product price will only be made if the item cannot be replaced by EastMaze.
ALL payment transactions (such as mailing fee returning to customers) will be done through PayPal. Thus, customer must provide their PalPal account to us.
Items should be in orginal condition.
Contact Info & Feedback
English will be used for all types of communication.
We strive for 100% positive feedback.
If you are considering leaving negative feedback please give us 3 business days to resolve the complaint to your satisfaction .
We will try our best to answer any questions or enquiries as soon as possible. Replies should be sent out by us within 3 business days.
If you have already purchased from us, please include your eBay User ID, eBay Item#, Order Number or other identification information in the email. Thus, we can follow up your case easily.
After receiving your feedback, we will leave feedback to you within 3 business days.
Please provide a valid email address. Otherwise, we cannot provide any updated information to you.
Unless we are informed for a specified email address, the buyer email address shown in PayPal will be used. If there is no email address in the PayPal transaction details, the email address listed in eBay will be used.
If you are using filtering function in email box, please do NOT filter out our emails. Otherwise, communication is impossible in case it is necessary. We will communicate with our buyers with domain name @eastmaze.com at the email address.
*The estimated delivery time is based on the seller's handling time, the shipping service selected, and when the seller receives cleared payment. Sellers are not responsible for postage service transit times. Transit times may vary, particularly during peak periods.
Buyer MUST inform us at enquiry@eastmaze.com before return the item.
AU$5.0 will be charged for the shipping and handling.
Refund will be sent to buyer's PayPal account.
For detail, please refer to the description.
The buyer is responsible for return shipping costs.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased (but not at auction) if the goods are faulty, not fit for purpose or don't match description. More information at returns.
Payment details
Payment method
Preferred/Accepted
Buyer protection on eBay
PayPal Preferred
Visa/MasterCard
Accepted
Seller's payment instructions
All Credit Card payments are done through PayPal. Our PayPal account is payment@eastmaze.com. Sales tax is not included in the price. Any custom fee or import sales tax levied on deliveries are the responsibility of customers. Please do NOT mail moeny order to us directly. Further enquiry: enquiry@eastmaze.com.
Seller assumes all responsibility for this listing.
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