PAYMENT

ebay@imagineandthink.com

• PayPal is the preferred payment method. Credit cards can also be used on PayPal.
• Please send us an email if you wish to pay via other methods.
• Payment to be made within 3 days of winning the item. Non-payment will be reported to eBay, which will result in a strike.

SHIPPING

•  Our shipping & handling charges are realistic and fair. We ship WORLDWIDE via DHL Global Registered Airmail.
• The shipping and handling rate is flat at 7.00EUR.
• There is a discounted rate for combined shipping for 2 or more items at 6.50EUR for the 2nd and subsequent item(s) (won within 3 days and within same eBay site)
• Items are sent out within 2 business days upon receipt of payment. Shipping usually takes about 7-14 business days to reach Germany and most parts of the world.
• Late deliveries can be expected sometimes due to custom hold-ups. We register all our items and you can request the tracking information from customerservice@imagineandthink.com
• Refunds or replacements will only be given out if the postal service determines it as a lost or untraceable item. 

HANDLING

• Every item is properly checked before being dispatched.
• We use high quality bubble wraps and packaging to ensure good protection for all our items.

**IMPORTANT NOTE**

• For quick response, please DO NOT use the "ask seller a question" link provided. (eBay limits only 10 private messages daily)
• Instead please contact us at customerservice@imagineandthink.com and our support team will respond within one business day.
• Please contact us first BEFORE leaving a neutral or negative feedback. Our priority is to solve any problems or issues to your satisfaction.

RETURN/REFUND POLICY & WARRANTY

Please contact us within 3 days upon receipt. All items must be returned by registered airmail within 14 days from the receipt date in original condition.

100% Money Back Guarantee
if item is NOT AUTHENTIC or NOT BRAND NEW or MALFUNCTION.

**SERIOUS BIDDERS ONLY**

Please note that by bidding you are entering a legal bidding contract! Please do not bid unless you are ready to buy!

Our goal is to satisfiy customers with great products at great prices! Rest assured in our excellent quality of service and products. All items sold are 100% genuine and authentic!

We are an online retail registered business dealing with consumer products and electronics. Our aim is to provide excellent quality products at great prices! 

If you have any questions or feedbacks regarding our services or products, please do not hesitate to contact us at enquiry@imagineandthink.com. We would like to hear from you, even if it is just a simple Hi!