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We expect payment within 7 days (please), if you can't make it in that time let us know. Insurance is available at your request for the cost of $2.50.
IMPORTANT: Leave your user ID as a reference when making payment, if you're making a deposit over the counter (sometimes the banks won't let you use letters) please use any number of your choice eg your postcode and send us an email with this information, please understand how important this is, if we can't successfully identify YOU as the PAYEE, then your package may be delayed (and that's pretty much the last thing we want to happen).
Please don't pay LESS or MORE than the total of your invoice, as that also could lead to delays, if you accidentally pay more don't worry we'll put a refund in your package, if you pay less, we will contact you and let you know
You will receive an automated email once we have successfully located your payment, if you don't receive an email and you have made payment it means we were not able to successfully identify your payment.
When you send us any email, allow us up to 48 hours for us to respond before sending more emails. This saves us a lot of time and effort which means we can serve you better.
YES, WE COMBINE SHIPPING ON ALL OUR ITEMS
Please note Items will not be shipped until payment has been received. When your order is posted you will receive a confirmation via email. Items are usually sent on the same day or next business day that payment is received. Delivery time is usually 2-7 working days Australia wide, but please allow up to 10 working days for delivery in any case. We use Australia Post & Couriers for deliveries depending on your location. See postage cost below for this item
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Sydney
NSW |
$9.90
$11.90 |
| VIC, QLD 1 & 2 + Adelaide |
$15.90 |
| Rest Of Australia |
$19.90 |
(Postage quote includes insurance - you can fit some small items in the same package at no extra cost eg stickers, glue stick etc)
For payment we accept Direct Deposit / Internet Transfer, banking details will be sent with your invoice, PLEASE CHECK YOUR INVOICE CAREFULLY. Money orders are also accepted, we accept Paypal on MOST of our listings. Once you are ready to checkout please request total via email and we will send you one invoice with combined postage which will be much cheaper for you - we will do our best to make sure you get the cheapest postage cost possible.
Once feedback is received feedback will left for you right away. Please remember our aim is to make you 100% satisfied, so if you believe there is a problem please let us know right away and we will help in any way we can. | 
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Scrapbooking Heaven AU
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