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Communicating in An It Environment 2nd ed Burton Kaye & Le Rossignol
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This book has been written specifically for Certificate 11 in Information Technology. Covers the definition of and careers in information technology, communication in the IT workplace, writing in IT, presentation of information, work-team communication, client-related problem solving, and workplace health and safety. Updated version includes further information on written and oral communication, includes more general and consolidation activities and covers extra competencies on workplace problem-solving and working in teams. Includes diagrams, appendix, feedback on course-related activities and index.
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