Drop Shipment Policies

* In order to provide the best possible prices we drop ship this product directly from the manufacturer.
* Items will be shipped via courier that the Manufacturer uses, we don't specify which courier
* We will not automatically provide tracking numbers for drop ship items. You may email us to request one however.
* Most of the time, the products are in stock at the manufacturers warehouse. If they are not, we will notify you immediately if the product is backordered and put you on a 30 day backorder list. At that time you have the option to either cancel the transaction or stay on the waiting list for the product.

International Shipping Policies

* We ship all over the world!
* Shipping times vary for International Shipping. We are not responsible for delays due to items being held in customs or other scenarios
* We ship Large items via USPS International Express and small items via USPS International Priority
* Duties and taxes are paid by buyer
* International Delivery dates vary depending on destination. Inquire for details
* All international shipments are insured by us. Damaged items must be claimed within 48 hours of delivery
* Our free shipping items DO NOT apply on International Shipping Items

Shipping Options

* We use UPS and USPS. Our USPS service will not provide a tracking number and is considerably slower than UPS.
* USPS Parcel is the slowest and cheapest, up to two (2) weeks from west coast to east coast.
* We use USPS Parcel for our free shipping items.
* All items are professionally packed.
* Only our shipping service account will be used. Please note this before bidding.
* Listed shipping prices are for the "Lower 48" only. Alaska and Hawaii will require extra postage so please contact us for a shipping quote before the auction ends if shipping to those states.
* We try our best to ship out your item as fast as possible, however, due to business volume most orders ship within three business days of receiving payment.
* Any claims of damage during shipping must be immediately reported to UPS.
* To save on shipping, items may be picked up at our store.

Payment Options

* Payment is expected within 3 days of the end of the auction.
* PayPal.
* By Phone: 805-785-0275
We only accept Visa and MasterCard over the phone. Please call during business hours: (Pacific Daylight Savings Times)
Mon - Fri 10am to 6pm
Sat 10 am to 5pm
Sun 12 pm to 4 pm

Auction Policies

* We try to describe all items to the best of our ability, but a USED item is a USED item. There is an amount of expected wear on a used item. Please do not expect a USED guitar to come in the condition of a NEW guitar.
* All sales are final unless the item is not as described in the auction upon receipt.
* Any problems must be reported within 24-hours of delivery, after which all sales are final.
* Please e-mail questions early, we answer all of them, but do not wait until the last minute!