ENVIROGROW 250 WATT 2700k COMPACT FLUORO LAMP

Store Policies- Please Read before Buying

Shipping

Please contact us for a shipping price. We do not charge any handling fees and use a number of different couriers to get the best price for your location. When you purchase an item please add the quoted amount into the ebay checkout.

Insurance is included in some shipping prices, we will let you know when quoting a price, if you would like insurance please let us know, we will arrange it for you. Please note we take no responsibility for items damaged in transit. We package all items in plain packaging for your privacy.
We ship Monday to Friday, (except NSW public holidays) and Australia wide.

Delivery

Once payment is made items are shipped within 1 business day. Depending on your location you should receive your item in 2-5 business days. Please note NT and WA deliveries may take longer.

If your item arrives with noticeable external damage please refuse shipment and contact us immediately. If you sign for a damaged item you are accepting it in that condition. If you want to accept an item that is noticeably damaged, you can do an internal inspection before signing for it, but only with the delivery driver present.

DOA

If you receive an item which does not work or stops working, you can return it within 14 days and we will replace it for you (shipping at customer’s cost). After 14 days you must claim on the manufacturers warranty.

Return Policy

We will accept returns up to 14 days after item is paid for, original  packaging must be in good condition so we can resell. NO REFUNDS, only a store credit will be given, return shipping at customers cost.

Warranty

A manufacturer warranty comes with all products we sell. Most products have a 1 year warranty; some have more please check item description. If you have a problem with the product please contact the manufacturer or us and we will provide you the name and number of the manufacturer. Please kept receipt for warranty purpose.

Payment Terms

Items must be paid for within 7 days of winning. If you are unable to make payment in this time please contact us.

Payment Methods

Bank Deposit

Visa or Master card

We accept Bank Deposit, electronic or at a branch. Please include item number as a reference when paying. If paying at a bank please ask teller to include item number, if they cannot fit the whole number, then include the last 5 digits only. You will receive our bank details at check-out automatically if you pay using “Bank deposit express” at checkout.

We also accept Visa and Mastercard, we are a store merchant and have our own secure credit card facilities with the ANZ. The billing address for the card must match the shipping address.

Feedback

If you have a problem with anything please contact us before leaving negative feedback, we are always happy to resolve any problems and we will always get back to you as soon as possible. After receiving positive feedback we will do the same for you.