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Payments:
Paypal, Bank Transfer, and Cash on Pickup are all welcome. If paying by bank transfer please be sure to include your ebay username as the identifier for the payment in order to prevent delays.
Postage:
All items are available for pick-up from Pennant Hills in Sydney if you are in the area so please contact us to arrange a time if you would like to pick up. At this time ebay pickups are welcome on Sundays between 10am and 4pm by prior appointment only.
We do our best to give accurate postage rates in our listings but as calculations are based upon Australia Post online calculators they can sometimes be inaccurate. In some cases postage costs to some areas i.e. WA and NT etc. can be higher than average and in those cases extra postage costs may become payable before items can be sent.
Combined postage discounts for multiple purchases are welcome. Please contact us for combined rates which will be much better than listed rates.
Items are posted out within a week of receipt of payment. Public holidays may result in delays beyond our control. Please only contact us if there are delays beyond this timeframe.
Items are posted to the system generated address on Paypal or Ebay so please be sure that your address details are correct before making a purchase.
Postal Insurance:
If you would like protection against damage or loss of items in the post then please choose the registered postage option. It costs a bit extra but gives you peace of mind as although we package items well we cannot control what happens once the items are posted!
Colour and Style Choice:
Where applicable please be sure to let us know your choice of colours or styles of purchased items. If you do not let us know what you want then we would be happy to choose for you.
Feedback:
We are proud of the fact that the far majority of our feedback is positive. This reflects the fact that we are offering great products at great prices, and trying to get these items out customers as soon as we can.
Unfortunately some buyers who do not get their own way use neutral and negative feedback as a way to 'get back' at sellers rather than as legitimate warnings about bad business practices. In an effort to help avoid problems please consider the following:
a. items must be returned before any replacements or refunds will be sent. This is standard practice and is the only way that we can protect ourselves against fraudulent claims.
b. buyers that choose for items to be sent via regular postage will not be covered for claims against losses or damage in the post. If you want protection then you need to select and pay a bit extra for registered postage inclusive of insurance. We recommend registered post for all articles for your piece of mind.
c. every item we list has detailed information within listings about products and postage in order to help buyers decide before they buy. No claims will be recognised where buyers have failed to read information in item listings so please be sure to read listings carefully. We put it there to help you so please take advantage of that info to help avoid problems.
c. should additional postage costs become payable for items to certain 'remote areas' then items will not be sent until these extra postage costs have been paid. These costs are legitimate postage costs.
Questions or Problems:
Please let us know if you have any questions or problems so that we can take some time to answer these for you.
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Reptile Direct Australia
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