Our Guarantee
We Guarantee that all products you purchase from us are just as the description says. We take our customer service very seriously and we are always looking further for ways to better your experience with us. Furthermore we guarantee that we will process your order within one working day* of recieving your payment.
Finally, it is our PROMISE to you that we will ALWAYS respond to any questions you send us via email within 24hrs.^
Payment
Our preferred methods of payment is PayPal or Direct Deposit to our nominated bank account. We also accept Australia Post Money Orders.
For International bidders PayPal only.
Please make your payment within 5 days of end of auction. If you are unable to do this then please contact us so that other arrangements can be discussed.
Please use your USER NAME as a reference on your bank deposit or postal order. This will assist us greatly in matching your payment to the item and allow us to ship your items promptly.
Postage
Postage rates are displayed in the payment section.
Additional services, such as Insurance, Registered Post and Express Post are available on request, at additional cost. If you require any of these services just let us know at the end of the auction and we will arrange it for you.
Every care is taken however please understand that we accept no responsibility for items lost or damaged in the post unless insurance is taken out. If you are concerned about this then we suggest you pay a little extra for insurance.
Please only bid if you are serious about buying. While we don't like doing it we must report non-paying bidders to eBay so that we can recover our fees.
We value your business and appreciate your feedback. If, for any reason, you are not happy with your purchase then please contact us before leaving negative feedback. Most problems can be resolved with communication.
Thanks for looking and Happy Bidding
*In many cases we have everything ready before you pay.
^Sometimes this may not be possible due to being away, however we will notify you of such times.
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