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Not all sellers are alike!  At The Escape Place, we list ONLY what we have in stock. Add to this the fact that we ship SIX DAYS A WEEK and you can buy with confidence. Most first-time customers become lifelong members of The Escape Place Family. Why? Our 100% commitment to your complete satisfaction, unparalleled customer service and our commitment to making sure you get your purchase FAST has made us one of eBay's most respected sellers. 

Customer Service Policy:

 

Our mission is to make your purchase as pleasant as possible!

 

We want you to be delighted with every aspect of your purchase!

 

At The Escape Place you will always get:

• Fast, friendly, efficient service.

• An email when your payment is received and when your order has shipped.

• Extreme detail given to packaging, so that your item has a gentle ride to your home.

• Delivery confirmation tracking number for all domestic shipments.

• Shipping within 24 hours of a cleared payment.

 

Please feel free to return your purchase for any reason. If you are not happy, we are not happy!

 

Terms:

• Items must be returned within thirty days.

• If item is new it must be returned unopened unless defective.

• If product is defective:
  - seller will replace product plus refund return shipping costs or
  - a full refund including return shipping costs will be given to customer.

• Incorrect product shipments will be replaced and return shipping refunded.

• Refunds will be issued as cash back. Refunds will be for purchase price of product only unless defective.

Communication:

• We promptly answer all emails that we receive, usually the same working day.

Multiple Purchases:

• We are happy to combine items won in a three day period into a single shipment.  Shipping and handling rates are listed below.

• If you are purchasing several items from us please wait until the last item closes.
• Request a single invoice with discounted shipping and handling.

International Shipments:

• We ship worldwide!

• International shipping and handling rates are listed below.    

Sales Tax:

• Sales tax applicable to Illinois residents.

Feedback:

• We encourage you to check our feedback to see what other buyers think of our products and service.
• Once your item arrives and you are completely satisfied with your purchase please leave appropriate feedback for us. We will do the same for you.

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