HIVE - INNER CONTAINER FOR 500CC WAX HEATER

7) Returned Goods
Exclusions – For hygiene reasons the seller is unable to accept return of cuticle and nail nippers/scissors or equipment/accessories that have been used. Additionally, as a protective measure for all customers, returns of beauty products, which have been opened, hair colours, or any other chemical product will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.
When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:-
a) The item must be in perfect condition and returned in original packaging carton.
b) A request must be made to the Company within 7 days of receipt of goods.
c) Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of carriage charges levied on the original order.
d) No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
e) It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit.
f) We strongly recommend that proof of posting/despatch and appropriate insurance are obtained by the customer. WE CANNOT ACCEPT LIABILITY FOR LOST OR DAMAGED PARCELS IN TRANSIT TO US.
g) Collections can be arranged via our carrier at a cost of £10 per parcel.
For equipment reported to be faulty, goods will be collected and inspected before any replacements or refunds can be issued.