Our aim is to get your order delivered within 3-4 working days of receipt of payment to addresses within the United Kingdom and within 10 working days of receipt of payment for all other addresses. In all cases you should allow up to 28 days delivery due to any unforeseen circumstances.
If products are returned to us as undeliverable we shall attempt to contact you to re-arrange delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the product only plus any additional re-stocking fees that are incurred. All other fees cannot be refunded due to the original cost incurred by us.
Once the products are delivered they become your risk and we will not be liable for any subsequent damage, loss or destruction of them. please note that missing parcels cannot have a claim made against them until 28 working days after the date of dispatch. We are unable to offer any refund or initiate a claim on missing parcels until the delivery company have deemed the parcel lost.
If for any reason you are not satisfied with the product you may return them to us within 14 days of purchase for a refund or exchange provided that the product/s are returned in their original packaging and condition and in turn carefully packaged for return. When making a return for refund you are liable for any postage and packing fees incurred and as such all appropriate fees will be debitted accordingly.
For all international orders we accept no responsibility for any additional fees incurred. ie: receiving countries handling fees, import duties, and local taxes. We will not intentionally mis-lead or falsify any customs declarations to aid in avoidance of said fees. We accept no responsibility for receiving countries laws concerning the importation of certain goods and as such will not refund any items that may be seized by a receiving countries customs