Hannah Howell ~Highland Lover~ Combine & Save

STORE POLICIES

Shipping & Handling

·         I use Pre-Paid Satchels which can be used to mail anywhere in Australia for a set price. I combine and discount postage for multiple purchases. I use both the 500g standard (red) pre-paid satchel and the 3kg Express Post bag.

·         The 500g standard bag ( see above) can hold anywhere from 1 to 2 standard size paperbacks (350-375 pages).

·         The 3kg Express bag  (current price advertised on Store Home page) can hold anywhere from  3 to 10 standard size paperback and possibly 8 trade size paperbacks.

·         All books are bubble wrapped for extra protection.

·         Browse & Buy is available upon request  - if you wish to buy over a period of two weeks to maximize your postage discount please email me and I will hold your books until you have completed your purchase.

·         The delivery time may increase during the holiday peak periods.

·         Shipping to Western Australia and Northern Territories may take up to 7 business days for standard post.

·         All orders are processed the same or next business day and shipped ASAP. My goal is to ship your order within 24 hours after purchase (Monday through Sunday ).

·         All Express Post satchels are shipped with a tracking number. The tracking number and shipment status will be displayed on your Postage Notification email.

Accepted Payment Method

·         Direct Deposit  - Normally takes 1 to 2 days to clear from sender’s account.

·         PayPal  - Instant payment, unless buyer pays with an e-cheque. E-Cheques remain “uncleared” until the funds have cleared from the sender’s account. This can take anywhere from 5 to 10 days.

·         Money Orders/ Bank Cheque.

·         All payments to be received within 7 days of purchase, unless buyer has requested the  Browse & Buy option prior to commencement of purchase.

Communication

·         If you have any questions, or we can assist you in any way, please contact us by clicking "Ask Seller a Question" link on the item page.  All emails will be answered within 24 hours.

·         If you have any problems with your order, please let me know asap so that I  can have an opportunity to address your concerns.