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STORE POLICIES
Shipping & Handling
· I use Pre-Paid Satchels which can be used to mail anywhere in Australia for a set price. I combine and discount postage for multiple purchases. I use both the 500g standard (red) pre-paid satchel and the 3kg Express Post bag.
· The 500g standard bag ( see above) can hold anywhere from 1 to 2 standard size paperbacks (350-375 pages).
· The 3kg Express bag (current price advertised on Store Home page) can hold anywhere from 3 to 10 standard size paperback and possibly 8 trade size paperbacks.
· All books are bubble wrapped for extra protection.
· Browse & Buy is available upon request - if you wish to buy over a period of two weeks to maximize your postage discount please email me and I will hold your books until you have completed your purchase.
· The delivery time may increase during the holiday peak periods.
· Shipping to Western Australia and Northern Territories may take up to 7 business days for standard post.
· All orders are processed the same or next business day and shipped ASAP. My goal is to ship your order within 24 hours after purchase (Monday through Sunday ).
· All Express Post satchels are shipped with a tracking number. The tracking number and shipment status will be displayed on your Postage Notification email.
Accepted Payment Method
· Direct Deposit - Normally takes 1 to 2 days to clear from sender’s account.
· PayPal - Instant payment, unless buyer pays with an e-cheque. E-Cheques remain “uncleared” until the funds have cleared from the sender’s account. This can take anywhere from 5 to 10 days.
· Money Orders/ Bank Cheque.
· All payments to be received within 7 days of purchase, unless buyer has requested the Browse & Buy option prior to commencement of purchase.
Communication
· If you have any questions, or we can assist you in any way, please contact us by clicking "Ask Seller a Question" link on the item page. All emails will be answered within 24 hours.
· If you have any problems with your order, please let me know asap so that I can have an opportunity to address your concerns.
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