Please e-mail us the item number and the item condition. We would arrange exchange or refund depending on your situation: Defective case within 7 days of receipt: In the unlikely event that the item is defective (not by man-made or in-proper use) within 15 days of receipt, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. within 7 days of receipt. We would arrange the replacement or refund without any extra charges . If it is refunded, Only item's listing price is refundable. Shipping, handling and Required Insurance fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back. Defective case over 7 days of receipt but in the product's guarantee period: In the unlikely event that the item is defective (not by man-made or in-proper use) over 7 days of receipt but in the product's guarantee period, all returns must include all original items undamaged, in re-saleable condition, We would arrange the replacement with a minor handling charge. Buyer is responsible for shipping costs incurred shipping products back.
One year no hassle warranty on bulbs through us. Any parts breakdown in the timeframe of the warranty period, send it back and we will replace it immediately! The buyer takes the responsibility for the shipping cost of item return. |
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