I accept paypal
. 
Shipping & Handing :
. combine shipping: less 1.00 for each additional item
. All item via hong kong post office Air mail ( not tricking number) sent to buyer.
Once items are shipped, we will send confirmation email to your Paypal's Email Address.about 3 day.
. Please check out in one invoice for mutiple item if you need combine postage discount.
. We will ship out the item in 3 working day after recveiving the payment
. Please allow 7-12 day business day to USA, Australi, New Zealand or Asia
. Please allow 12-20 day business day to United Kingdon, North America , Spain ,Italy,Europe
.Please understand that occasional delays due to custom and air mail are beyon our control
International Buyers Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility. ?
- Please check with your country customs office to determine what these additional costs will be prior to bidding/buying
Please make sure the shipping address you input during checkout is correct, we are not responsible for any wrong or undeliverable addresses.
Shipping Insurance is optional. However, in case package is damaged or lost in mail we will offer new one to you , only if you paid for the insurance.
Return Policy:
We exchange any defective merchandise for the same model under the following terms and conditions :
- Contact us via email and we will have arrangement for you.
- If the item is defective, contact us within 7 days and we will replace defective items with same item and no refund will be issued.
- If the returned item is not faulty, the shipping and handling fees are not refundable and that a 15% restocking fee will be charged in case of excessive returns.
Please allow 14 working days for us to process your return.
***Please understand my company only one person. ***
*** I am Sorry for respond to you lately***
*** I hope FAQ help you to find simple answer***
FQA |
If i can?t wait for auction to end, can i buy it now? |
Yes, we have both Auction and Buy it now options for all item. |
How do I purchase multiple item at once? |
Please use our BUY IN NOW option. Buyer can purcahse multple items at once. |
Do you offer combine postage discount? |
Yes, we offer combine postage discount for multiple items but please check out in one invoice. |
How long does it take? |
Take about 7-12 day business day to USA, Australi, New Zealand or Asia Take about 12-20 day business day to United Kingdon, North America , Spain ,Italy,Europe |
Do you exchange defective items? |
Yes, please contact us within 7 days and we will repleace defective items |
Do you ship to oversea? |
Yes, we use ship to worldwide? |
My question isnot cover here? |
We alway happy to answer your qustions. Please feel free to contactus |
ALL PRODUCT LASER-MARK COOL ™ LOGO
What is COOL Jewerly?
Cool Jewerly is ODM product.
Cool Jewerly registered by HSAR Intellectual Property Department.
Registered number : 300736092
Detail Registered information click : http://ipsearch.ipd.gov.hk/index.html
What is My poduct's Quality Assurance ?
All product Have testing & got certificate Proof in UK ROHS
Detail: ngkuen- me
Customer Support:
We are always offering best quality products and service to our customers. If for some reson you feel unsatisfied with our products or service, please feel free to contact us before leaving a negative comment in our feedback forum. We resolve 100% of all disputes, with both parties parting ways happy and satisfied. Please allow 24 - 48 hours to reply your email.
Skype:ngkuen
Address: Flat 115, 5/F., King Wong Mans Phase 2,
111-121 Sai Yee St., Mongkok, Kowloon. Hong Kong
Phone number: (852)60514585
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