3 days after the buyer receives it | All items are tested and checked before shipping. If insurance is purchased and the item is damaged during shipping a claim will be made with the shipping company, once the claim has been approved a new item will be shipped along with a pre-paid return tag. IF INSURANCE IS NOT PURCHASED NO DAMAGE RETURNS ARE ACCEPTED. Damages are considered broken items unable to be re-glued or not working items. Sometimes during shipping pieces may become unglued and can be re-glued, these are not damages. |