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Mario Is Missing (cartridge only)
Please note that this is a PAL format game and you need a compatible console/TV to play this game (this will not work in USA/South America/Japan/China or any other NTSC regions)
Game comes exactly as pictured and is 100% authentic.
Dispatch Process For Every Item/Game
Every game/item gets treated the same way regardless of value, the contacts get cleaned with electrical contact cleaner and a swab, then its tested, then the cart gets put in a plastic bag to protect it from moisture, courtesy card is then put in the bag, address label printed so it is readable, package stamped with return address and lastly its wrapped and posted the same day or day after. Every order gets this treatment :o)
Click below to pay via Nochex (UK customer's only): (my preffered payment form, you just need a debit/credit card to pay - no registration!)
PAYMENT INFO:
UK Customers - Payment Forms Accepted Are:
NOCHEX:
This is prefered as there are no charges and you do not need to be registered to NOCHEX to pay this way, you just need a valid credit or debit card.
Cheques And Postal Orders:
These are fine too. You will be contacted to let you know your payment has arrived and expected delivery date.
And Lastly...
 PAYPAL:
Customers Outside Of The UK (Europe/USA/Australia, etc) - These Payment Forms Are Accepted ONLY:
PAYPAL:
*ONLY* *ONLY*
POSTAGE RATES: (SNES RATE)
UK:
FREE
Europe Postage Rates:
| Europe |
Postage for 1st item |
Postage for 2nd item |
Each additional item |
| Cartridge/CD with or without manual |
£1.99 |
£1.00 |
£0.50 |
| Boxed Game |
£1.50 |
£1.50 |
£1.00 |
|
If you order more than 5 item's please contact me as I will have to give you a more accurate quote.
Please wait for me to send you an invoice to get the correct total if buying multiple items. |
Rest Of The World Postage Rates:
| USA/Australia/South America/Asia/South Africa |
Postage for 1st item |
Postage for 2nd item |
Each additional item |
| Cartridge/CD with or without manual |
£2.99 |
£1.50 |
£1.00 |
| Boxed Game |
£2.50 |
£2.00 |
£1.50 |
|
If you order more than 5 item's please contact me as I will have to give you a more accurate quote.
Please wait for me to send you an invoice to get the correct total if buying multiple items. |
If Your Item Gets Lost In The Post:
Retro-Play-UK take items lost in the post seriously. In the very unlikely event your item doesn't arrive, please email me. There are usually a number of reasons why you haven't got the item, the most common being postal strikes, ordering in a time of the year when a lot of people are sending items and also the postman has tried to deliver the item, but couldn't for some reason & has forgotten to leave a card to tell you so, in this case please go to your local depot and ask them if they have any items for you, they are usually always happy to help you.
If the item is lost and not at the depot, please allow 2 weeks from the posting date, so that Royal Mail can class the item missing. I will then give you the proof of posting or if it was sent recorded the tracking receipt and all the paperwork you need (claim form, receipt etc, which I will fill it in for you, all you will need to do is fill in the parts I can't and sign it, then put it in the letter box) plus an envelope to post the claim forms (this is FREE-POST). The buyer has to make the claim for Royal Mail to honour the claim and my experience they always do so.
Royal Mail will honour all claims up to the value of £30 GBP. To ensure the item has been lost and to allow time for it to be returned, we do require the following conditions to be met:
2nd Class Recorded/Standard Parcels - No Action can be taken until 2 weeks after the date of posting.
Airmail Europe - No Action can be taken until 3 weeks after the date of posting.
Airmail ROW - No Action can be taken until 1 month after the date of posting.
Royal Mail will consider an item lost after the above conditions.
UK Items Posted With UPS (Consoles/Hardware etc)
Tracking number is provided and is trackable on the Internet. If it does get lost, claim can be made after 1 week from expected delivery date.
**Please Read**
By claiming an item has not been received when in fact it has is considered to be Postal Fraud. Retro-Play-UK claim any loss directly from the Royal Mail. In filing a claim Retro-Play-UK will advise fully of the transaction details, this is to ensure they can identify any failings in their system and add your address to their database.
If further mail goes astray, the Royal Mail can blacklist that address. Furthermore, if an address is under suspicion, the Royal Mail along with local authorities can launch an investigation and you will be subject to both postal fraud and theft.
This applies also to mail sent overseas, Postal Services in other countries share information on suspected fraudulent claims and treat postal fraud seriously.
© COPYRIGHT 2009 ALL RIGHTS RESERVED RETRO-PLAY-UK
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