"Do you have a guarantee or
warranty?"
Yes - DeJua Global only chooses to
purchase the very best quality products from professional China
manufacturers. The quality is guaranteed.
All products are checked for perfect
appearance and correct functionality.
The packing staff check again to make
sure that the right accessories are included and that the electrical /
socket adapters are correct for your country.
(Please note in the case of
region-specific items such as PAL / NTSC TV/Video Color Regions, digital
TV, GSM mobile phones etc you are responsible for ordering the correct
units and we will send you exactly what you order.)
Products are guaranteed for successful
delivery.
All our products are covered by
a 12 MONTH WARRANTY.
Due to our stringent sourcing and QC
processes, the fault rate on products shipped out by DeJua Global is
very low. However, sometimes faults develop which couldn't be detected
before, and we will help you solve these problems to a level far beyond
what you will receive from any other e-bay seller.
If you have any difficulties
whatsoever with the products, or you are dissatisfied for whatever
reason, you can contact us and we will discuss the issue in an open,
honest way.
* In general, if a
product develops a fault during the 12 months since you
received it, and the fault is due to a quality issue rather than your
own breakage or misuse, we will accept a return.
*
Customers need to pay the cost of returning faulty products back to our
warehouse. Returns address in either Hong Kong or China as instructed by
DeJua Global.
* Returns without prior discussion
and authorization will not be accepted.
* When we
receive your authorized return we will repair the product for free and
send it back to you for free. Repairing may involve changing parts, for
example a faulty screen. In general you will receive back, fixed, the
same product you returned to us.
* If a repair is
impossible we will credit you what you originally paid so you can choose
to buy a new one or change to a different item.
We don't believe companies should
ignore their customers or try to hide from problems. We will do our best
to deal with your enquiries promptly and helpfully.
Exceptions to
Warranty
* The user voids the warranty if s/he flashes the firmware of a device,
opens the body in an attempt to fix, or otherwise uses the device in a
way that is not considered normal usage.
* The warranty does
not extend to free repair / replacement in cases to damage to products,
accidental breakage, misuse, or wear and tear.
* Batteries have a special
condition applied to them due to impracticability of applying a 12
month rule.
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