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ULTIMATE GUARANTEE © & STORMCAVE WARRANTY
ULTIMATE GUARANTEE
All items are factory new. We guarantee the buyer a fully functional and complete unit. If the item fails to function on arrival, you must notify us within seven (7) calendar days of item from our Courier (no exceptions). We will then take the item back at our cost and refund you the value of the purchase price and postage you paid IN FULL. That’s right – IN FULL. For items picked up, buyer is responsible to arrange return of item to point of pick up. For Damage OR Loss caussed by Courier, Transit Insurance is available (please read below)
This Ultimate Guarantee is the first of it’s kind to be employed in the Australian Retail industry. You won’t find a better Guarantee on E-bay, on T.V or even in a retail store. All other E-bayer’s and T.V promotions advertise return of your money WITHOUT P&H you paid. Our revolutionary Guarantee takes that extra step to re-assure you of our confidence in our product.
**Please note all items to be returned to / from buyers original address and items should be re-packed to the dimensions originally purchased. Whilst we understand that the original packaging may not always be retained by buyers, it is imperative that the dimensions for return of item do not differ from original receipt, and responsibility to ensure this occurs lies solely with the buyer.
TRANSIT INSURANCE
Please note that any damage, loss or isssues which arise during transit or due to negligence on the part of couriers will only be covered by the ULTIMATE GUARANTEE if you have opted to take out Transit Insurance which is 5% of the Purchase Price + P&H Cost. For example if you purchase an item for $100 and incur a $25 P&H cost, the Transit Insurance applicable will be $6.25. The total payment for this transaction will therefore be $131.25. Any issues you think have arisen during transit must be brought to our attention within 24 hours of your receiving the item. Please also make arrange to take any pictures of the damage as these will be employed to resolve the matter with the Courier.
STORMCAVE WARRANTY
# Term of Warranty - Specified against each item - this term is relevant from date of initial purchase. If the warranty has been exercised during this period, no extension to the warranty from date of exercise is implied or relevant.
# First 7 Calendar Days of Warranty covered by our unique ULTIMATE GUARANTEE. # From expiry of Ultimate Guarantee, choice of repair, replacement or refund is at our discretion. # Any damage arisng from misuse of item (including commercial use unless otherwise specified), scratches or other cosmetic defects not covered. # All possible information regarding the fault including pictures (if required) to be supplied by buyer. # Any Postage and Handling costs after expiry of Ultimate Gurantee at buyers expense (no exceptions). We encourage you to take all measures to ensure item is as described and meets your expectations within the period covered by the ULTIMATE GUARANTEE. Please do not bid on this item if you do not accept these conditions.
# Refund if applicable to be credited to buyers nominated bank account in Australia less P&H costs to have item returned to our warehouse.
Since we value return business and good word of mouth, all avenues will be explored to reach a satisfactory outcome to any concerns you may have. We strongly encourage any issues to be raised prior to leaving any negative feedback on ebay.
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