Do I need to provide my address and phone number?
You must make sure that we receive your correct delivery address (no PO Box addresses) and mobile phone number for making delivery arrangements. Items cannot be delivered to PO Box addresses. If your phone number is not stored on eBay, please send us your phone number.
How much does delivery cost and how long does delivery take?
Please input your postcode in the Delivery Cost Calculator - Your total shipping and handling will be displayed plus the estimated delivery time. Items are dispatched from our warehouse once delivery details (address and phone number) have been confirmed. Please note: It may take 2-3 working days for funds to appear in our account after being transferred.
My postcode is not found on the Delivery Calculator? Help!
Don't worry, if your postcode is not found on the Delivery Calculator, please contact us with your postcode and eBay Item Number of the listing you are enquiring about.
Will the courier contact me before delivery?
To make sure you receive the item quickly, the courier will call you to confirm the delivery date. Please send us your phone number after you have won the item. Note: there has been cases where the driver may be in your area with your item on board and thus arrive unannounced.
Can I pick up this item from your warehouse in person?
Please refer to the PICK UP section above, if you can see our warehouse map, this means your item can be picked up from that warehouse location. If you cannot see our warehouse map then the item cannot be picked up. This information applies to this item ONLY. Note: Pickups may incur a small fee as our staff assist you to finalise your purchase.
Will the item fit into my vehicle?
Although there is an office rumour that a customer managed to fit a 15ft Trampoline into a Daihatsu Charade, we ask that you refer to the carton dimension in Specifications for more information. Generally speaking a trampoline will not fit into a small vehicle with a small opening between the boot and the rear seat, please measure your vehicle.
How much do I need to pay? Do I need to wait for the total before I pay?
TOTAL AMOUNT PAYABLE = Item Price + Shipping & Handling Fees (from Delivery Cost Calculator above) + Optional Insurance (extra 5% of the item price)
You do not need to wait for us to email you the total, simply Complete Check Out and add the correct delivery charge for your postcode using the Delivery Cost Calculator. Kindly Note: Your delivery may be delayed if the shipping and handling amount entered does not match your post cost.