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NEW 300 SPARTAN DELUXE FANCY DRESS COSTUME + HELMET M
Item Description
This Official 300 Deluxe
Costime Includes Suede cape/toga, PVC clasp, moulded gauntlets, shin
guards and overhead vinyl helmet.
Sizes for this
costume are:
-
Standard:Chest up
to 42 Waist 30 to 34 Inseam 33
We also have
available in our store sizes Extra Large these
items can be found here stores.ebay.co.uk/allstarcostumes
Payment
How do I pay?
You can pay either using Paypal, Credit Card, Cheque, Postal order (both to AllStarCostumes) or bank transfer, details given in our cart system.
Whats your paypal address?
Please use our eBay cart system to pay our Paypal address (sales@allstarcostumes.co.uk) is automatically filled in here. Along with other neat features to help you and us get your item quicker. To pa using our cart system click on the link in your winning buyer email.
Where do I send my cheque to?
AllStarCostumes, 17 Falconry Court, Fairfield South, Kingston Upon Thames, Surrey KT1 2UR.
For more payment options see the Frequently Asked Questions/FAQ tab.
Shipping
International Shipping Calculator:
Do you do combined postage?
Yes we do do combined postage! In fact order as
many items as you like and you wont pay anymore than £3.99 for our standard
tracked service (seller's standard rate). Far superior to first class. Even
though Royal Mail charge based on size and weight of package we will give you
extra items FREE OF CHARGE. International customers only pay one postage charge
with no extra fees if they order more than one item.
When will you ship my item?
Items will be shipped same day if ordered before 2:45pm and within 24 hours if
ordered after 2:45pm.
When will I get my item?
Royal Mail Tracked (Seller's Standard Rate) is
guaranteed within 3 days after despatch and has full traceability for only
£3.99. And we don't charge extra for extra items! Order as many items as you
want and its still only £3.99! Royal Mail Tracked is a brand new Royal Mail
service that uses the same network as Special Delivery (its kept separate from
all other mail) its far more reliable than first class and on average gets there
quicker. We pride ourselves in having the best shipping deals for licensed
costumes on eBay. If you want the fastest service then choose PARCELFORCE it
arrives next working day after we despatch (Monday to Friday). Both these
options are available in our cart when you come to pay. On heavier items only
courier is available.
If I buy today will I get it tomorrow?
Yes if you buy before 2:45pm, choose the PARCELFORCE option and live in
mainland UK.
I live in country X can you help?
Yes we ship to the following countries; Andorra, Australia, Austria, Belgium,
Brazil, Canada, Denmark, Faroe islands, Finland, France, Germany, Gibraltar,
Greece, Hong Kong, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia,
Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino,
Singapore, Slovak Republic, Spain, Sweden, Switzerland, Turkey, United States Of
America and Vatican City. For International Shipping Please See Our Table of
Rates
HERE. Our rate table supersedes eBays as it an only show limited options.
Returns
If for some reason you need to return your goods please follow the instructions below.
Please note if we have
accepted your best offer or you have selected a second chance offer on the item,
a 25% re-stocking charge and non refund of postage will be incurred. All refunds
are subject to a re-stocking charge of 10%, as we are still charged by eBay,
Paypal and the post office for the sale. This is applicable in all instances
excluding faulty goods, wrong size and late delivery that is our fault or our
couriers (does not apply to royal mail as not guaranteed delivery services).
Instructions for returning the goods.
- Items due for return should be notified to us within 7 days of receipt and returned to us within 14 days of receipt. Failure to do so will result in no refund being given.
- Before sending the goods back to us please email to obtain a returns authorization number. You will need to confirm your eBay ID, eBay item number, postcode and reason for return.
- You will need to include this returns number on the parcel and the reason for return stating whether you require a refund or replacement, otherwise we will not be able to refund you.
- Please note that goods returned to us must be in resalable condition. They must include all items of the packaging and be packed in the manner they were dispatched; in the manner you would expect to receive it. For reasons of hygiene wigs, tights, eyelashes, and masks cannot be returned.
- When returning the package please use a tracked service for your own assurance and peace of mind. Please note that proof of posting is not proof of delivery.
Returns – Faulty Goods
Should a product be faulty,
you should let us know immediately as we will happily refund or exchange the
product. Please see instructions above on how to return your goods. Once we have
received your goods in resalable condition we will refund the price of the item
and the postage costs or re send another new product to you.
Returns – Wrong Size
Should a product be the wrong
size due to us sending the wrong size to you in error, you should let us know
immediately as we will happily refund or exchange the product. Please see
instructions above on how to return your goods. Once we have received your goods
in resalable condition we will refund the price of the item and the postage
costs or re send another new product to you.
If the item is the wrong size
and we have fulfilled the order correctly. We will happily replace your item for
the correct size if you return the original at your cost and pay an additional
nominal postage charge for us to re-send if the goods are required to be
refunded we will refund less our 10 percent re-stocking charge and your original
postage costs.
Returns – Cancelled Order
If you need to cancel your
order before we have shipped your goods no charges will be incurred. If we have
already shipped your item you should let us know immediately as we will happily
refund or exchange the product. Please note the instructions above. Once we have
received your goods in resalable condition we will refund the price of the item
minus a 10 percent re-stocking charge and the postage costs or re send another
new product to you.
Returns – Late Delivery
If your goods arrive with you
after your party date and we are at fault i.e. we have not sent your item to you
in a timely manner or the courier (not royal mail this is not a guaranteed
delivery date service) is at fault by delivering the item in an untimely manner,
you can return the items as described above and we will refund you including the
postage charge you paid on purchase. We will also refund postage charges
incurred by you for return of the goods.
If the goods arrive with you after your party date and you are at fault, for example, by choosing a first
class service rather than an upgraded next day service or you are unavailable
for delivery and the item is returned to us from the courier company, then
please refund using the instructions above and we will refund you the purchase
price you paid minus a 10 percent re stocking charge and postage costs incurred
by ourselves to send the item to you.
Why are you not replying to my emails?
We reply to all emails. These are answered in
the order they come in. Please allow up to 24 hours for an email to be
answered. The most common reasons for emails not being "answered" is that
they fall into your spam filter, you are checking the eBay message system
not your email or we have sent the email to the email address you used when
paying (often the Paypal email) and you are looking for a reply in a
different email. If we do not have the answer to your question straight away
we will inform you and be in touch when we do have the answer.
Do you do combined postage?
Yes we do do combined postage just buy more
items before paying and our cart system will collate them for you and not
charge you any extra.
Do you have a returns policy if it doesn't fit I don't like it etc.?
Yes please click on our T & Cs below to read
about our returns policy.
Do you have size X?
Probably! Please check the item in our store have a look in the category
that pertains to your item and you will find all the sizes in there. Not in
there? Then we won't have your size sorry.
I live in X country how much is it?
Please check the item listing. At the bottom
there is an automatic shipping calculator for other countries. Signed for is
the tracked shipping option for international orders.
I want to buy many items how much is it?
If you want to buy more than 8 items you may
qualify for wholesale pricing please contact 0203 004 8930.
Payment details
How do I pay?
You can pay either using Paypal, credit or
debit card, cheque, postal order (both to AllStarCostumes) or bank transfer,
details given in our cart system.
What is this Cart system?
This is our payment system it can remember
your details for next time you visit and is no different to paying on a
website.
I can't pay with the cart?
Please use the link in the payment email
sent to you.
Whats your paypal address?
Please use our cart system to pay our Paypal
address is automatically filled in here. Along with other neat features to
help you and us get your item to you quicker. To pay using our cart system
click on the link in your winning buyer email.
Where do I send my cheque or postal
order to?
AllStarCostumes, 17 Falconry Court,
Fairfield South, Kingston Upon Thames, KT1 2UR.
Can I pay over the phone?
Yes you can call us on this number: 0208 816 7442.
Shipping
Where will you send my item?
To the address you provide in the cart when
you pay.
When will you ship my item?
Items will be shipped same day if ordered
before 2pm and within 24 hours if ordered after 2pm.
When will I get my item?
This is up to you! We offer a number of
different shipping options for your service. TRACKED mail is quoted by Royal
Mail to take 2-3 workings days. For a specific date we only recommend using
our couriered next day service which only costs £3 more. All of these
options are available in our cart when you come to pay.
If I buy today will I get it tomorrow?
Yes! if you buy before 2pm and choose the
next day courier option.
Can I pick the item up?
We are sorry our warehouse is not manned and
therefore you cannot pick your item up.
I've placed my order and my item has
not turned up what now?
Please refer to the tracking details in your item shipped email that was sent upon
shipment.
Terms Conditions
Payment
- Buyers must pay for their items within 3 working days.
- Debit and credit cards are accepted.
- Please make all cheques and postal orders out to AllStarCostumes.
Costume Sizing
Our costume sizing is detailed as recommended by the manufacturer. These sizes
are a guideline only. All costumes come in stretchy material to enable them to
fit the various sizes within the recommendations.
Postage and shipping
All orders are dispatched
within 24 hours. If you require your
item within a specific time period we recommend that you take up the next day
delivery service as TRACKED service can take up to 3 working days. It is your
responsibility to choose the correct service we will not be held responsible for
goods arriving after your required date.
Feedback
Feedback
is automatically generating upon you paying us in full. In all instances we aim to
provide great customer service. Before considering leaving us negative feedback
please contact us to allow us to remedy any issues.
Liability
From time to time errors can
occur in listings. In these instances once notified we will rectify these within
48 hours. In all instances, you will have the choice between cancelling your
order or continuing with the normal conditions of the corrected listing.
Warranty
All our costumes come with a
30-day warranty. If a fault arises within this time please return for exchange
or refund.
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