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FREQUENTLY ASKED QUESTIONS:
1) Do you make a profit from shipping charges? Surely, a small item like this can't cost more than a dollar for postage?
No, we don't make a profit from shipping. Yes, the postage label might only show part of the charge, but to the postage comes the registration & insurance charge.
Then there are the shipping boxes. Of course, like everyone else, we do recycle materials, but there is a limit to that, especially since we usually receive large boxes but ship out in small ones. All our regulars will be familiar with the super strong shipping tubes we use whenever possible - they are super safe.
For larger items, it is sometimes necessary to make boxes - Australia Post uses a formula for postage which not only considers weight, and distance, but also the size of boxes. It is therefore uneconomical to use boxes that are too big... which necessitates cutting down boxes so that we can save you, our customers, on shipping charges. In fact, our shipping charges for larger items are maximum charges, and we automatically refund overpayments where we can.
Then have a look at what bubble wrap, sticky tape, address labels, string, etc, costs and you will see why it actually costs us more for shipping than we charge. And that is before we consider time involved in packaging, filling out forms, waiting in line, etc, nor does it account for transport costs.
Larger size models attract higher shipping charges, but always at break-even level.
2) What are the postage discounts?
Additional small items are currently charged at an additional shipping charge of 50 cents each for domestic shipments, or AU$1.00 each for overseas.
Larger items will also be combined to minimise shipping charges, but because of the complex Australia Post formulas (of weight, distance and size of package), it isn't possible to advertise "standard charges" for these.
PLEASE NOTE: All mentioned shipping charges are subject to change due to increases by Australia Post.
3) How long does it take to get my auction wins?
We work on superfast turnaround. For all payments received overnight (bank deposits, PayPal), we normally aim to ship the package out the same morning. Rarely does it take more than 24 hours. Naturally, we only ship out on working days - so, shipping is not possible on weekends and public holidays.
4) Are you reliable and trustworthy?
Please read our feedback. You can't please everyone all the time, but I am sure if you read our feedback you will quickly see what sort of reputation we have.
5) What is your policy on email queries?
We answer all queries and do so as quickly as we can (usually within a few hours).
6) What is the quality of your products?
We aim to sell only the best quality items. If something has a flaw (such as used items), we say so in advance, so that you know exactly what you are getting. Even with new items, we make it quite clear when the products of a particular manufacturer are n ot up to the high standards we usually expect. And all items we ship out go through a final check, just to make sure they are in the described order.
7) Will you let us know when payment has been received?
Yes, we do that automatically. Ordinarily, we send three emails to every buyer: (1) when an auction has closed, an invoice is sent; (2) when payment has been received; (3) when the item is shipped.
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