NEW DS Pokemon Heart Gold OR Soul Silver + Pokewalker

“International Buyers – Please Note: 

- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility. 
- Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

Postal & Handling fee:

:
-Insured shipment: we can claim back full parcel value for you in case of loss parcel.
-Non-insured shipment: we can claim back HK$300 as a maximum compensation from HK Post Office

# Apart from direct postal cost, Postal and Handling fee also cover registered fee, packaging cost, staff expenses and related transaction cost.

# Postal & Handling fee and insurance are non-refundable at any case.

# No local pick up

Customs Duty / VAT:

1. We will marked it as GIFT. In most cases, buyers won't need to pay or just a little customs duty.
   
    
2. However, buyers should be informed that all customs duties are payable by buyers and we are not responsible for that.

Shipment & Delivery Time:

International Register Airmail (By HK Post Office). Shipping days: about 7-21 days.

If you have not received your parcel within the above period, please contact us. Please contact us. We will proivde the parcel number to you so that you can check in the following HK Post Office website:
http://app1.hongkongpost.com/CGI/mt/enquiry.jsp

Usually, your parcel should be being held at your local post office. The Post Office often leaves a note in your letterbox to indicate that the item is being held.

For further help, please feel free to contact us before open Ebay/ Paypal dispute.

Buyer can pay extra money to upgrade to the following express shipping method:

* We pack and post our items daily!!! Therefore once payment been received your item usually post no later than 24 hours.
* For faster delivery, Buyers should select Express Post. (Approx. 1 to 3 business days delivery time)
* To avoid delivery being delay:
- Please ensure your address is registered with eBay or notify us your postal address through email.
- Three days after payment been made, If you didn't receive a notification email from us stating your payment been received or we had posted your item please contact us through email. Your payment might be unidentified because not enough detail was given in your transaction.
* If you haven't received the item in a long period of time please check with your local post office whether it is being held. Often you will receive in your letter box a note stating your item being held!
 

Payment method:

We provide the following payment method:

Packaging:

:

: # If you request to upgrade to box shipping for Game or Toy, extra £3 will be requested

Usually, your parcel should be being held at your local post office. The Post Office often leaves a note in your letterbox to indicate that the item is being held.

For further help, please feel free to contact us before open Ebay/ Paypal dispute.

After-Sale Support:

1. 7 Days exchange
   -Any item can only be returned if it is faulty of fake. In this case, an identical replacement will be provided. If a replacement cannot be provided, a full refund will be provided. All Returns must be returned as you originally received your package , inlcuding manuals/ cords/ packing, buyer is responsible for return shipping costs. We will not accept return of unsealed game. Please contact us if you received wrong game.
   
    
2. Parcel number and tracking number
   -Our customer can request us to provide Internation Registered Airmail parcel number or EMS/ DHL tracking number. So that you follow with your local post office.
   
    
3. Lost parcel compensaton
   -We will open a file with HK Post to check for you. They may take up to 2 months to investigate. If they confirm your parcel is loss, we will response to cliam back compensation for you. Maximum compensation for non-insured parcel is HK$320
   -If you have bought insurance for the parcel, we will claim FULL compensation for you.
   
   # We strongly recommend our buyer to buy US$5 insurance
    

Terms & Conditions:

Please let us know and leave the positive feedback for us upon you receive the item. We will do the same for you.

If you are not serious about buying this item, please do not bid! Don't deprive other bidders of winning this auction. Non-paying winners must be reported to ebay. Non of excuse will be accepted.

No Negative feeback bidders

All descriptions are listed in and honest fashion. Please read the description before placing your bid. Don't just read the tittle!

All sales are final. Please clarify with us clearly before placing your order to avoid getting any item you will not with happy.

Ebay item and CORRECT address must be provide after you made the payment. We will not response to any loss due to wrong shipping address provide.

Buyer must contact us in 3 days and payment must be received within 7 days after end of your auction.

For GST/ Import Duty issue, we will do all we can do for you to minimize your risk to payment them. However, it is your responsibilty to pay for that expense in case of duty request from your custom.