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100% Satisfaction Guarantee :
We realize that it is hard to choose certain items just based on pictures etc, especially at auction. To give you peace of mind with such items we offer you the following: If the items auction carries this remark (100% Satisfaction guarantee) you may return the item to us within 3 days and we will refund 100% of your purchase price. All we ask you to pay are the shipping / handling and insurance , ebay fees and possible government charges both ways. We can't be fairer than that :-)
Lifetime Warranty :
We know that a lot of sellers sell inferior products - especially when it comes to Gold and Diamond Jewellery. To give you peace of mind with such items we offer you the following: If the items auction carries this remark (Lifetime Warranty) we will warrant the item against manufacturing defects for it's lifetime.
It cant get better than that :-)
General Return / Replacement Policy:
We describe and represent all merchandise listed in each auction and store listing as fully and correctly as possible. We guarantee the item to arrive as it is represented (although monitor colour differences will occour and possible colour variation must be considered by the buyer before purchasing). We will take full responsibility in the event a major mistake has occurred in any of our listings. Please note that sizes and weights and volumes are often just estimates and a variance of up to 10% - 15% is acceptable. Should valuations, RRP’s or such not be the same as given by a local jeweller even if a registered gemologist and valuer it is not a reason for return as these can vary by many 100’s of percent at times.
If the goods were damaged or lost in shipping, we will replace them or refund if insurance was paid for the item (if we cannot replace for some reason) at no cost after the shipping company has given us the OK, therefore a fair amount of insurance is required.
We always try to ensure all of our items are in top condition and always package with great attention to detail.
Items received damaged or non-functioning (DOA=Dead-On-Arrival) will be exchanged or repaired by us at no charge. You must notify us within 3 days of receiving an item by sending an email to us. The buyer is responsible for All Return Postage and Shipping Charges.  Buyer must email us for a return authorization number and return instructions with the ebay item number and the problem. We cannot process replacement without this information. Any possible customs etc. charges are the responsibility of the buyer.
Returns:
Your satisfaction is very important to us. To accommodate your wishes we accept authorized returns for an exchange, credit, or refund (at our choice and subject to availability) within 7 days of receipt of the purchased items. Items must be in their original condition with our packaging. We will not reimburse the return or original shipping. Any credit or refund will be for the purchase price paid, minus shipping / insurance, charged fees and a 15% restocking.

If we work on it together we will resolve a problems. We hope to be able to add you to our long list of happy customers and look forward to making this your best buying experience on ebay ever. :-) Thank you.