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Question 1: How long does it take to receive my purchase?
As soon as funds are transferred and appear in our account, you can pick up your item. Booking needs to be made for pick up. Please see above under delivery. PLEASE NOTE: Item can be paid for when picked up.
Question 2: How long does it take to assemble?
Item is already assembled when picked up.
Question 3: What happens if the machine is faulty once received?
We have a skilled technician working for us who can guide you through with resolving the issue. He will call you within 24hrs of receiving your email of complaint and either try and fix the machine by a step by step process over the phone or parts may be issued. If the machine is still not working correctly, it may need to be returned to our workshop for assessment.
Question 4: What happens if the machine is damaged once received?
If you suspect that the item is damaged, please do not sign any papers and contact us immediately. What you must do is sign that "goods need to be inspected" on the consignment. We will also require that you email us some photos of the damaged parts within 3 days of delivery so we can replace the parts necessary.
Question 5: What is your Returns Policy? Am i Entitled to a refund?
If the item is damaged or faulty upon receiving it, you are entitled to a refund. The conditions of the refund are as follows: Claims must be made within the first 7 days upon receiving your item to entitle you to a refund. FREIGHT is non refundable. If claims are made after this period of time, items will be repaired. If can't be repaired, then a replacement will be provided.
Question 6: I have paid for my item and have not had any response from lifespan_australia. What's going on?
This situation occurs when we cannot locate your payment. There could be a number of reasons as to why we haven't be able to locate your payment (i.e. incorrect bank details, no reference left while making payment) so it is very important that you regularly check your emails for correspondence from us. If you have not heard from us within 2-3 days after making payment, please email us with you concern asap. Please also provide your day time contact number.
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