* NEW: NOCH HO (1/87) 14801 BEER GARDEN ACCESSORIES SET

SHIPPING & PAYMENT OPTIONS:

From within Australia:

For shipping charges please see below. Additional models attract shipping discounts.

From within Australia, payment accepted by cheque (must clear before shipment), Money Order, Direct Deposit (preferred method), Credit Card payment via PayPal.

From US (and other Overseas locations):

For shipping charges please see below. Additional models attract shipping discounts.

Payment methods from overseas are Paymate, PayPal.

NO personal checks at all from overseas (they cannot be cashed here), and NO money orders from overseas.

PLEASE NOTE that insurance is not available to a very few countries (including Germany and Norway). Shipments to these countries will be completely at buyer's risk - please do not bid if you are from these countries and do not wish to accept the risks (if you suspect that your country may also have limitations on postal insurance, you can check it out on the Australia Post website on www.australiapost.com.au).

FREQUENTLY ASKED QUESTIONS:

1) Do you make a profit from shipping charges? Surely, a small item like this can't cost more than $1 for postage?

No, we don't make a profit from shipping. Yes, the postage label might only show part of what you were charged. But to the postage comes the registration & insurance charge (a minimum of $2.70 at present).

Then there are the shipping boxes. Of course, like everyone else, we do recycle materials, but there is a limit to that, especially since we usually receive large boxes but ship out in small ones. All our regulars will be familiar with the super strong shipping tubes we use whenever possible - they are super safe.

For larger items, it is sometimes necessary to make boxes - Australia Post uses a formula for postage which not only considers weight, and distance, and value, but also the size of boxes. It is therefore uneconomical to use boxes that are too big... which necessitates cutting down boxes so that we can save you, our customers, on shipping charges. In fact, our shipping charges for larger items are maximum charges, and we automatically refund overpayments where we can.

Then have a look at what bubble wrap, sticky tape, address labels, string, etc, costs and you will see why it actually costs us more for shipping than we charge. And that is before we consider time involved in packaging, filling out forms, waiting in line, etc, nor does it account for transport costs.

Larger size models attract higher shipping charges, but always at break-even level.

2) What are the postage discounts?

Small items are currently charged at the price indicated below. Subsequent small items are an additional shipping charge of 50 cents each for domestic shipments, or AU$1.00 each for overseas.

Larger items will also be combined to minimise shipping charges, but because of the complex Australia Post formulas (of weight, distance, value and size of package), it isn't possible to advertise "standard charges" for these.

3) How long does it take to get my auction wins?

We work on superfast turnaround. For all payments received overnight (bank deposits, PayPal), we normally aim to ship the package out the same morning. Rarely does it take more than 24 hours. Naturally, we only ship out on working days - so, shipping is not possible on weekends and public holidays.

4) Are you reliable and trustworthy?

Please read our feedback. You can't please everyone all the time, but I am sure if you read our feedback you will quickly see what sort of reputation we have.

5) What is your policy on email queries?

We answer all queries and do so as quickly as we can (usually within a few hours).

6) What is the quality of your products?

We aim to sell only the best quality items. If something has a flaw (such as used items), we say so in advance, so that you know exactly what you are getting. Even with new items, we make it quite clear when the products of a particular manufacturer are n ot up to the high standards we usually expect. And all items we ship out go through a final check, just to make sure they are in the described order.

7) Will you let us know when payment has been received?

Yes, we do that automatically. Ordinarily, we send three emails to every buyer: (1) when an auction has closed, an invoice is sent; (2) when payment has been received; (3) when the item is shipped.

GENERAL INFORMATION:

I believe in "give and take", but very occasionally I get people who try to be difficult. For them, the following rules are clearly stated in advance:

This is standard for everything I sell. Everything is strictly "as is", but as described. Feel free to e-mail me in advance if I can tell you anything else about it.

Buyer pays in advance, including shipping, packaging, and insurance (I cannot be held responsible for uninsured items).

Please note that all items are located in Australia.

Payments must include the shipping, or the item will not be shipped until the additional funds have been received. Anything else is subject to negotiation. I reserve the right not to deal with anyone with excessive negative feedback.

Any deal not concluded within a month may be considered void.