NEW TRIBAL PLANET GX15M MANDOLIN OR TENOR UKE GIG BAG

NEW TRIBAL PLANET GX15M MANDOLIN OR TENOR UKE GIG BAG

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• About Us
• Returns
• Shipping
• Terms
• Payment

About Us

POSTAGE AND PACKING CHARGES SHOWN IN THE DROP DOWN BOX TO COUNTRIES OUTSIDE THE UK ARE FOR GUIDANCE ONLY. ONCE YOU HAVE ENTERED YOUR ADDRESS DETAILS IN OUR CHECKOUT, THE EXACT SHIPPING WILL BE AUTOMATICALY CALCULATED, AT THIS POINT YOU MAY CANCEL YOUR ORDER IF YOU SO WISH.

We are a genuine UK based company offering quality items at prices far cheaper than the high street. Fast shipping, secure packaging and absolute satisfaction is guaranteed. Check our feedback and buy with confidence. Enjoy your visit!

Feedback: Due to our extremely high sales volume we have had to automate our feedback system. On receipt of your positive feedback, our seller account will automatically update your ebay account with positive feedback. Please allow at least 24 hours from leaving your feedback, for the ebay system to update.
 
Our telephone lines are open Monday to Thursday: 9am-4pm. Friday: 9am-3pm. Saturday - Sunday: Closed.

AN IMPORTANT NOTE TO ALL OUR CUSTOMERS IN THE HIGHLANDS AND ISLANDS AND NORTHERN IRELAND:

There is now a surcharge on all COURIER shipping to these regions. Courier service is used when our shipping cost, displayed in eBay, is greater than £6.95. This surcharge is not displayed in eBay as their template is set to show UK only and cannot differentiate between different parts of the UK. The figure displayed in eBay is correct for all other parts of the UK. The correct shipping cost to the Highlands and Islands and Northern Ireland, is displayed when you enter our checkout system. You still have the ability to cancel the order after you have entered our checkout system if you so wish.

• About Us
• Returns
• Shipping
• Terms
• Payment

Returns

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage costs. Any new item that is faulty will be replaced. If a replacement is unavailable we will refund the purchase price plus postage. Non-faulty items must be returned within 7 days of receipt. Returns MUST include all original packaging and documentation. If the original item is not returned as received, with its original packaging and documentation, then a restocking fee may be deducted from the refund. Postage is only refundable on faulty items. 
Items for return should be sent to: 
RUMC Ltd (Returns) 
Unit 8, 
Tanfield Lea South Industrial Estate, 
Tanfield,
Stanley, 
Co Durham 
DH9 9QX 
UK 

• About Us
• Returns
• Shipping
• Terms
• Payment

Shipping

We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque. 
Items will be despatched on our next available shipment following receipt of payment. This is usually within 1 to 2 working days. We do not ship items on Saturdays or Sundays. Items paid for by cheque will be despatched on clearance of funds which may take up to 7 working days. 
Courier Deliveries: Are items where postage is £5.95 or over, all items over 2 Kilos, or where stated in the listing. Our couriers are Parcelforce Worldwide. Insurance is inclusive in all courier shipments. If Parcelforce are unable to deliver, the package will be left at your nearest local Post Office or returned to your local Parcelforce depot for collection. Parcelforce deliveries are trackable at www.parcelforce.com. Please email sales@reallyusefulmusicco.co.uk or call 01207 236334 if you require a tracking reference number.  All parcels must be signed for and cannot be left in gardens, porches or sheds etc.  Please note that deliveries are Monday to Friday only. Saturday delivery is possible but will generate additional charges. Please email for current rates. 
Postal Insurance: For UK Royal Mail deliveries we strongly recommend that your item is sent insured and recorded, for which you should add 75p to the total. Insurance on overseas airmail delivery costs an additional £3.50.
Enquiries about your purchase: Please allow sufficient time for the package to arrive before contacting us. Please remember we despatch orders Monday to Friday only, we do not despatch any items at the weekend. Please email sales@reallyusefulmusicco.co.uk  in the event of non-delivery. 

• About Us
• Returns
• Shipping
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Terms

We warrantee and represent that the goods are as described in the above listing. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be more than happy to help.

• About Us
• Returns
• Shipping
• Terms
• Payment

Payment

PAYMENT METHODS FOR UK CUSTOMERS: We accept payment by Paypal, Personal Cheque, Postal Orders, Cashiers Cheque, Credit Card or Debit card. Cheques or Postal Orders should be made payable to "RUMC". Please call 01207 236334 during contact hours as shown in the "About Us" section to make a card payment. 
When paying by paypal, please ensure that, if there is a choice of colour or size, your preference is clearly stated in the notes section of your paypal payment. 
Paying by Cheque or Postal Order: It is VERY IMPORTANT that you include Ebay user ID, email address, item number and exact title description plus your address with payment. Also if you are given a choice of colour or size please include your choice with your payment. 
PAYMENT METHODS FOR NON-UK CUSTOMERS: For International transactions we accept only UK POUNDS - £GBP - by Paypal, International Money Order or Cashiers Cheque. Cheques or money orders should be made payable to "RUMC" We do not under any circumstances accept personal cheques, domestic postal orders or cash from outside the United Kingdom. We do not accept direct bank transfer of any kind. We accept debit cards and most major credit cards. Please call +44 1207 236334 to make a card payment. We do not accept payments in any currency other than £GBP.