12.2 Megapixels deliver the sharpest, most lifelike detailsDisclosure About Shipping:
We know that shipping charges sometimes seem high to our customers. We
want you to be assured that 1) we do not make any money off of shipping
charges (we charge our customers what we are charged and in a lot of
instances, we end up not charging enough and end up paying the
difference for our customers) 2) if we could ship everything for free,
believe us, we would and 3) we are always actively seeking the best
carrier with the best discounts to ensure you are getting our bottom
line price. Beyond shipping charges, it’s important to us that the
carriers we utilize deliver safely and on time. While this is not
something our carriers can accomplish 100% of the time, we definitely
strive for 99%. Some customers ask why we won’t ship expensive items
via things like USPS First Class Mail or USPS International Priority
Mail. The answer is simple. These methods are very unsafe, provide no
reliable tracking ability and the rate of loss that the USPS reports
via these methods are VERY high. For our customer’s peace of mind (and
our own) we have chosen to only ship items of high value via USPS
Express Mail (both domestic and international) or UPS. We hope you
understand our reasoning and invite you to contact us if you have any
questions!
Note to New eBay Members
If
you have zero feedback or any unpaid item strikes against you within
the last 60 days, you must contact us PRIOR to bidding.
If you fail to contact us we reserve the right to cancel any and all of your bid(s) without prior notice.
Payment Methods Accepted
¨ All types of PayPal Payments (credit cards, eChecks, Instant Transfers, etc.)
¨ Credit Cards by Phone**
**Certain requirements must be met
Return Policy
Unless
another return policy is indicated, products sold by EGA Inc. are
covered by this Return Policy. Merchandise under this Return Policy
must be returned within 14 days of the original invoice date for a
refund. All returns require an RMA (Return Merchandise Authorization)
number. All items returned for a refund are subject to a 15% restocking
fee.
Many manufacturers offer additional factory coverage. With
regard to such, you should contact the manufacturer of your item
directly for information regarding eligibility and specific Terms and
Conditions. Items will not be accepted for manufacturer's defects if
the item comes with a manufacturer warranty. By purchasing or bidding
on an item from EGA Inc, you agree to this policy. If an item comes
with free shipping and the item is returned due to no fault of EGA
Inc., the cost to initially ship the item will be deducted from the
refund.
Customer Responsibility Information & Disclaimer
Here
at EGA we strive to provide accurate and up-to-date information at all
times. However it is the customer’s responsibility to conduct their own
due diligence. Many times we provide an overview or a summary of an
item’s specifications and features. However it is the responsibility of
the buyer to check with the manufacturer and ensure that the item meets
your requirements and needs. Returns due to not completing your own due
diligence will result in a restocking fee of 15% as well as the cost to
initially ship it. You will also be responsible for the return
shipping. When incorrect information is brought to our attention, it is
our policy to have it corrected within 12 hours. It is the buyer’s
responsibility to read a listing in its entirety. Most updates are
located at towards the bottom of a listing. EGA will not be held liable
for errors in listings. The model number contained in the Title of the
listing will almost always be right. To complete your due diligence,
please make sure to use the part number and/or the title of the
listing. By bidding on or purchasing one of our items, you agree to the
conditions as outlined above.
Customer Support Information
If
a product comes with a warranty it will state so at the top of the
listing next to the picture along with other details such as the item
description. If your item does not come with an included warranty or if
you would like to purchase additional coverage, most of our items are
eligible for a Squaretrade warranty. You will receive an email shortly
after you win an item with details on how to purchase the warranty. We
also sell additional extended warranties from other companies. If you
are interested in one, please let us know. If you have any questions
about it, please feel free to contact us!
If
you ever have any problems with your item, even if it is not under
warranty, we invite you to contact us. We are here to help our
customers in any way we can. Sometimes a problem is as easy as a little
troubleshooting. Other times our representatives are able to identify
the problem which will help you to decide what your next plan of action
is. Our support representatives are available both by phone and email.
Contact us, let us know how we might be able to assist you.
FREQUENTLY ASKED QUESTIONS
When will my item ship?
Most of our items ship within 48 hours of receiving your cleared, confirmed payment.
How will my item ship?
The
majority of our items ship via UPS or FedEx. However, occasionally we
will ship via USPS. If you have a preferred carrier, please do not
hesitate to contact us and we would be glad to provide you a quote.
Unfortunately we are not able to utilize any third party account
numbers for shipping.
If I am an international customer is there anything that I need to know before buying a product outside of my country?
If
you live anywhere besides the United States, your local country will
charge custom and duty fees. These are fees that your country charges
you to import an item into your country. We have absolutely no control
over how much they charge you. These fees are generally payable upon
delivery. Prior to you receiving your item it will have to pass through
customs where it is inspected by employees of your local government.
We also have no control over the length of time it will take for an
item to pass through customs. If you have any additional questions
about your local custom laws, we would advise you to contact them
directly. All fees related to importing an item are the responsibility
of the buyer. By bidding on this item, you are agreeing to accept
responsibility for these fees. These fees may include, but are not
limited to, VAT, custom fees, brokerage fees, and taxes. Please note if
we ship an item to you and you refuse delivery of the item for any
reason, we will refund your original payment minus the cost to ship the
item to you, return shipping fees to have the item sent back to us, any
custom fees we may be charged by your country or our country to bring
it back to us, and any other fees that are charged to us in order to
recover the refused package. Please note that our items are usually
only warrantied for use in the USA. This means that if you are
purchasing an item from us, it most likely does not come with a
warranty. Occassionally a manufacturer does offer a worldwide
manufacturer's warranty. To find out if your item will come with a
warranty when used outside of the USA, please contact us. If your item
arrives defective from a manufacturer's defect, the customer is
responsible for the cost to return the item to us. We will be happy to
open your item and have our technicians test it to ensure that it is
working properly prior to it leaving our warehouse. We just ask that
you please send us an email requesting this service at no additional
charge.
You have asked me for additional information before you are able to process my order, why is this?
If
you pay via PayPal and your address is not confirmed, we will require
that you provide us additional information before we are able to
release your order for shipping. The information that you provide is
never sold or used for any purpose other then for us to approve and
verify your order. This additional step helps to fight fraud and
ensures that we are able to meet PayPal requirements.
How long will it take to receive my order?
If
you paid for standard shipping and live within the United States, it
will generally take between 2 and 6 days for your item to arrive to you
after it has left our warehouse. The closer you are to the East Coast,
the faster you will receive your item is the general rule.
Do you provide tracking information for my order?
Yes!
We will send you tracking information for your order once it is
shipped. This information will NOT be sent through eBay's email
system, but rather it will come to you via your registered email
address with eBay.
I purchased an item on a listing where it says I get to choose my color, how do I do this?
For
any listings that allow you an option such as choosing the color or
choosing accessories, we ask that you simply add this information in
the notes section of your PayPal payment. While we do not acknowledge
that we receive this message, we will acknowledge that we have received
your payment. This in turn means that we did receive your request. On
the other side, if we do not receive this information, we will send you
an email notifying you of this.
Can I contact you by phone?
Absolutely!
You can reach us at 301-271-9878. Please note that our normal office
hours are Monday through Friday from 9:30am to 5:30pm EST. During the
evenings and weekends we sometimes work from home so we may be reached
by email. Please feel free to contact us through eBay email or at support@ega-online.com.
I have placed my order and paid, now what should I expect?
If
we have any questions about your order, we will contact you within 24
hours via eBay's email system. Please make sure to check this email
account in order to respond to any emails we may have sent you. If we
have no questions, you will receive an email at your registered email
address (not via eBay's email system) when your item ships.
My confirmed PayPal address is a P.O. Box, is this okay?
If your confirmed address is a P.O. Box, we will ship your item via the USPS.
My item is a gift, can someone tell from the shipping box what is inside?
No,
all of our shipping boxes reveal absolutely no information about what
is inside! Your gift recipient could handle the box and would never
know what it is. Since we pack all of our items very safely, they can
even shake it and chances are it won't make a sound! Please note that
this is the general rule of thumb. However oversized items such as home
theater receivers and LCD televisions do reveal the contents of the box.
I have received my item and I am not happy, what should I do?
We
are here for our customers. While we strive to for 100% perfection, it
is just not humanly possible. Contact us and we will be glad to work
with you towards a resolution! There is no need for negative feedback,
we're here to help! If you don't contact us we won't know there is a
problem!
I have a question and don't know when I can expect an answer. When do you respond to emails?
We
are open Monday through Friday from 9:30am EST to 5:30pm EST. We are
closed on the weekends. Most emails during our normal office hours are
answered within minutes. However, it can take up to 12 hours to receive
a response if sent outside of our normal office hours. Our employees do
work from home on some evenings and weekends so it is possible that you
will receive a quick response after normal business hours.
I live close to your location. Do you allow local pickups?
Absolutely!
Please feel free to visit our showroom at 202 E Main Street Suite B
Thurmont, MD 21788. Please note that there is not a pickup fee, but by
law we must charge Maryland state sales tax. Our Showroom hours are
10am to 5pm ET Monday through Friday.
How long will it take to receive my item?
If
your item ships via a Ground carrier like UPS or FedEx, it will take
between 1 and 6 business days to receive your item from the time we
ship your item. Please note that we do NOT ship on Saturdays and
Sundays and they do NOT count as business days. UPS and FedEx do not
count Saturdays and Sundays as business days either. The rule of thumb
is that the closer that you live to the state of Maryland, the quicker
you will receive your item. As always, our customers on the west coast
will unfortunately usually endure a 4 to 6 business day wait before
receiving their item. UPS and FedEx operate on an almost identical time
table for deliveries. Please reference the below UPS Transit Time map
to obtain an idea of how long it will take to receive your item AFTER
your item leaves our warehouse.
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