SOME WORDS OF WARNING
Electrical Safety
Just because an item is labelled CE does NOT necessarily mean it meets Australian regulations for electrical safety. It may not even be legal to be sold here. Always check that electrical products have a Tick or C Tick. If you look at common household items like toasters and kettles you will normally find an example. Another area of concern are appliance power leads and plugs. Some items from China generally look like the Australian design, and even though they may still work, they do not always have the black insulation covering the plug side on the top two pins. This has been a legal safety requirement for some years and a product would NOT conform to Australian requirements without it. NB Many images of China/Hong Kong sourced products will deliberately avoid including clear images of the plugs and leads to be supplied, nor will they show clear images that indicate the presence of the required Tick or C Tick label on the rear or underside of the product.
If you are considering bidding on an electrical item which is shipped from outside Australia we strongly recommend checking that it meets local requirements before you bid. If you do not see an image of a C Tick or Tick on the item, or if the seller refuses to confirm that it has one, assume that it is NOT LEGAL to be sold here. Contact your local Department of Fair Trading or licensed electrician for more information.
Overseas Supply Advice
If you buy an item from China, Hong Kong or anywhere else outside Australia, you should be aware that, in effect, you are actually importing it. Importers of products into Australia have onerous responsibilities under the law, and for good reason. They assume responsibility for ensuring that products are safe and that they conform to other requirements which apply to items sold in Australia. It is a gamble to accept these responsibilities without undertaking the research to guarantee that one's actions are entirely legal.
Importers may also be liable for import duties and applicable GST, on top of the purchase price when the item arrives. Some suppliers offer to label the product as a 'gift', in order to avoid duty. Others advise that customs may levy duty on arrival of the item in Australia, and warn that this will be your expense. Some also imply that GST has already been included in the purchase price - if they do not state that they have an ABN that is a pretty unlikely claim and you can be quietly confident that 1/11 of the purchase price is NOT making its way to the ATO to help fund bushfire relief and other important projects in THIS country. Without a valid Tax Invoice such a claim will almost certainly be false. We have asked this question ourselves and the responses have been very evasive.
Most people would realise that marking a product as a gift to avoid duty is illegal and it's a risky business to knowingly be involved. Plus, you'd have to think that staff from the Australian customs service would be sufficiently switched on to be aware of the practice, and to take action when they spot it. If you buy from an overseas Ebay member you should realise that the final Ebay price is not necessarily going to be the price you pay. Once the item arrives in Australia, you may have to pay both GST and applicable duty on its importation. If it is found by the regulators to be non compliant you may inadvertently find yourself in breach of Australian law and in some cases subject to fines. If the product fails and you wish to use the warranty, you will have to pay to send the item overseas and await its return. If it is marked as 'gift' and customs determine that it is not, there may be GST and duty to pay once again.
What is DOA?
Good question. DOA stands for Dead On Arrival. This is a term used by overseas suppliers to descibe an item that customers have paid for and which does not work when they receive it. The good news is that most overseas suppliers promise to replace any item that they confirm is DOA. The bad news is that you will first have to pay to send the item overseas to have it inspected, await an answer, then to await shipment if the supplier agrees it was DOA. Often when a supplier says that they will make good any DOA this is the limit of their support - there is no commitment to give customers a warranty of any length, which is part of the safety net provided by Australian trade practices law, and which Australian suppliers must observe.
About Liquid Glass Oz - Jewellery Products
Liquid Glass Oz Pty Ltd was established by Aussie brothers Phil and Col Rodrick. Phil Rodrick had been interested in jewellery making and lapidary since his school days in the 1970s. He completed his jeweller/diamond setter trades course and qualified as a diamond setter in 1984. He then worked for some of the most highly regarded manufacturing jewellers in Sydney, before striking out on his own. Now, with a wealth of experience in the industry, Phil knows a good jewellery product when he sees one.
But Phil's also cautious. Once he found the products he was looking for, he worked with engineers and designers to get the ideal mix of functions and image he was aiming for. Only after a painstaking process - comprehensively checking the manufacturing processes, quality control, facilities and tackling Australian compliance issues - did he decide to launch the brand. So now it's up to you to reap the rewards.
In case you are wondering - you will receive a Tax Invoice for your purchase and if you are registered for GST you will be able to claim it back. Our ABN is 52 126 376 636 and you can easily check our details on the ASIC web site.
Testimonials
Don't take our word for it - read what others have to say. Well known local jeweller, Steve Brice, has been using Phil's ultrasonic cleaners and other products for over 12 months. Hundreds of our machines have also been bought by your fellow Ebayers, and others, and are in use all around Australia. We think you will be impressed at the feedback we've received.
I've found the Liquid Glass Oz range of ultrasonic cleaners a really capable performer which gave me great results for all my jewellery cleaning needs. Congratulations, Phil, on some excellent design work and for your products that are here to last. I can't wait for your scales to become available. I just loved the samples. Steve Brice, Ballina NSW
FREE Pickup Service
If you are on the Far North of NSW or on or near the Central Coast (ie Woy Woy/Ettalong area) and wish to collect your new Liquid Glass Oz product, you can eliminate the postage cost. Give Col a call on 0439 463 909 during daylight hours to arrange it. Pick up can be arranged from Ballina or Lennox Head most days. We can normally arrange for winnings to be collected from the Central Coast as well. Just call us in advance and we will be only too pleased to sort it out.
Worried About Damage in Transit?
We've had quite a few customers ask us about postal insurance and whether they can get it. All items leave us in good order and that's the way we would normally expect them to arrive. However, if you would like more certainty that your purchase will be fine during its passage through Australia Post you can get full insurance for just $5 more. For those more expensive items it's certainly worth considering.
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