All of our products are Genuine, brand new and never used (no illegal copies!) direct from the Australian distributor. Where the manufacturer encloses the product in shrink-wrap, the wrapping will be intact.

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We recommend PayPal for credit card and other payment types.

Cleared payment must be received within 3 business days.

We will send you an email when your payment is received by us.

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Most Games Consoles are manufactured to use a pre-set video format. The two main video formats are PAL (used in the United Kingdom and parts of Europe) and NTSC (used in the USA and Canada).

Most games sold by us (except PC games) are designed for the PAL video format (US is commonly NTSC). Games and Games Consoles sold in the UK use the PAL video format.

Please ensure that your player will handle the PAL format.

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eBay send us your delivery address information electronically when you place your order. If you have changed your address recently, or wish us to ship to a different address, you need to personally email us at ebaysales@dvdorchard.com.au with the change sought.

We are not able to monitor address changes and other information provided by any other means, such as in eBay and PayPal notices and advices.

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We ship daily from Australia using the DHL Global Mail system.

We guarantee delivery, replacement or your money back for shipments that are insured. The charge is £2 for the first £40 and £1 per £40 thereafter. Non-insured shipments are at your risk.

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We will send you an email when your purchase is despatched.

Your order is shipped by DHL Global Mail . It is common for delivery to be made within 6 to 8 days.

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We understand that you may not always be completely satisfied with your purchase, and in some instances may need to return a product to us. With this in mind we have done our best to make returning a product as easy and convenient as possible. Set forth below are our policies with respect to returns as well as instructions on how to return a product to us.

Non defective items - Products may be returned for replacement or refund if they are received back by dvdorchard within 30 days of shipment, AND in the case of new products sold, they are returned in mint condition in their unopened, original packaging, and they are returned in perfect condition.

Defective items - In general, products of any kind may be returned for replacement or refund if they are received back by dvdorchard within 30 days of shipment. Please email us (ebaysales@dvdorchard.com.au) the nature of the defect before you return anything to us.
We will respond quickly and advise you of your next step. There have been defective disc's/incompatible players but more often than not the problem can be solved by the user with a little guidance.

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We do not charge any customs duties on International shipments.

We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your eBay order. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they our responsibility.

UK residents can find information on Duty and VAT by visiting the Customs web site at www.hmce.gov.uk or by contacting their local Customs office. At the time of writing, goods of UK£18 or less in value (excluding postage, packing and other miscellaneous costs) and gifts from one private individual to another providing the value does not exceed UK£36, may not attract Duty and VAT.

If indeed your purchase is a 'gift', you must tell us when you place your order to allow us to complete the customs declaration appropriately.

You are responsible for ensuring that the content of your order meets all censorship requirements in your country. We cannot be held responsible for confiscated packages.

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