If you are not happy with your purchase, return the item to us, in good condition & we will refund your money MINUS the postage and packaging charges. If the item is broken or lost in the post & you haven't paid insurance, we bare no responsibility. If you have paid insurance, we require a photo of the broken item & packaging, in order to make a claim on your behalf. We keep receipts of all parcels posted and can provide a copy if required. |