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Solamente aceptamos pagos por PayPal. Otras formas de pago no están disponibles, ya que somos un vendedor internacional.

Si no puede pagar el pedido inmediatamente despúes de terminar su subasta,por favor espere un momento y vuelva a pagar otra vez.

Después de 7 días, una denuncia de UPI (pedido sin pagar) se recibirá por subastas ganador pero sin pagar.

El pedido se enviará dentro de 2 días trabajados(No include los fines de semanas y vacaciones). En general, el plazo de entrega a España ES 7-14 días trabajados.

Sólamente enviamos el pedido a la dirección que está registrado en PAYPAL.

Los seguros son optados pero altamente recomendable. Se protege contra artículo perdidos o dañados durante el transporte.

Garantía de Servicio

Si no recibe su pedido después de 14 días trabajados o recirbe un incorrecto, dañado, defectuosos o un pedido contra la descripción, por favor se ponga en un contacto con nosotros para obtener una solución mejor.Vamos a organizar un nuevo envío o una devolución razonable de su pago según la situación.

Esperamos darle una experiencia positiva por ebay trabajando duro. Si tiene alguna duda o pregunta, por favor contáctenos por siguiente e-mail brandelux.es@gmail.com.

Si no hay ninguna respuesta después de ponerse en contacto con nosotros varias veces,por favor compruebe su correo spam.

Por favor no denos un neutral o negativo voto sin contacto. Harémos todo lo posible para resolver sus problemas!

A: All items bar high value items are dispatched within 24 hours of your payment clearing (exc. Weekends & Bank Holidays). Please check the listing for specifics. We dispatch by Royal Mail First Class service; UK customers in most instances you can expect delivery in 1 to 2 working days, but The Royal Mail do not guarantee this. Non-UK customers can expect delivery in 2 to 10 working days, but again is not guaranteed.

Q: My Item is faulty, or I have received the wrong item?

A: We apologise in advance if this happens. Prior to any return please get in contact with us through eBay, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turnaround Monday to Friday. Please note that the buyer pays the cost of return postage in any instance, and you are responsible for ensuring we receive the item back prior to a refund or exchange.

Q: I Would like a Refund?

A: A full refund on the purchase price of the item will be provided if the item is returned within 7 working days of receipt, and in its original condition. Prior to any return please get in contact with us through eBay, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.

Q: Why is the cost of P&P more than the cost of a stamp?

A: Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.

Q: Recorded Delivery & International Signed for Tracking Numbers not working?

A: Items that are sent by Royal Mail Recorded Delivery or Royal Mail International Signed for service are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. These are the terms and conditions of these services. Ecell have no control over this. Please allow 18 days prior to making any contact with us regarding non-receipt. Note – Please also check the postal address as you supplied on the PayPal transaction receipt.