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By bidding you are
entering into a contract, so please do not bid on any item if you do
not intend to pay for the item.
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By Bidding or Buying on this item, you have agreed to our terms and condition.All payments of the
winning bid must be made within 7 working days. Unpaid auction wins
will be forfeited after 7 days and a Non-Payer report will be filed
with eBay.
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The buyer should specify
the auction item number (the item number displayed in the auction and
in the winning buyer's email from treausure-chest-de,) when making
payment. The buyer will be responsible for any shipping delay due to
not leaving the appropriate item number.
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We endeavor
to try our very best to accurately describe the item listed. We cannot
test some items. Items described as "not tested" are sold "as is". We
cannot confirm that they are working and will NOT refund money
if they don't work. We cannot offer warranties for used items. Items
are tested and described as they are at the time of testing. If they stop working afterwards
we will not refund money. Please consider this when you bid
on these items. Contact us at hanns@treasure-chest.de
if you have further questions.
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We estimate postage cost at the time of listing
based on the approximate "Cubic Weight" and provide a postage calculator in the description, so you know exactly
how much to allow for postage before you bid. We will
NOT refund money if the actual postage cost happens to be less than
the amount shown in the postage calculator. We think providing the postage cost
up-front is fair, so you can
decide how
much to bid.
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Paypal, feedback and underpayments: We STRONGLY oppose the compulsory
requirement to accept PayPal policy and hope the ACCC has some sense and
puts a stop to it. In our opinion feedback has become irrelevant
since eBay took away the balance. We will NOT be bullied into reducing
the auction price or the shipping cost on the threat of negative
feedback. We will NOT ship items if the FULL amount isn't paid ( it
seems to be all the rage now to underpay by just a little lately through
PayPal. I accept 1 or 2 cases a month as genuine errors, but 5 or 6
cases a week since the feedback changes look like there's method behind
it.)
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Non
or late payments. Before feedback system had been
destroyed we had about 1% to 3% of non payers
and most payments had arrived by the end of the week. Now it seems to be
normal to have to chase money or to be forced to open non payment disputes. We
will NOT place non payers on external black lists (like a lot of frustrated sellers do), because
we think they are open to abuse. We WILL open a dispute and give blatant
non payers a non payment strike. We can only appeal to your sense of fairness here.
PLEASE READ THE DESCRIPTION BEFORE YOU BID. Once you win it's your's. I
will not accept "but I didn't realize..." excuses any more, if it
was mentioned in the description. If anything is unclear please ask BEFORE you
bid (question for the seller). I will answer questions honestly and to the
best of my ability.
Thank you for taking the time to read these terms.
We have
been working very hard over the years to maintain a
positive feedback profile. While feedback has now become a farce, we still keep on
working, as we alwyas have, to give you the best possible service and great items.
Some comments regarding some bad or neutral feedback left
lately:
Paypal:
The paypal site was not
working for some time and would not allow me to log in to prossess
payments in a timely manner which resulted in some items being sent late.
Paypal seems to have fixed their site. I have not had any problems logging
in lately so there should be no more problems with processing
payments.
Packing:
I have someone to help me
pack, but I tape and check all parcels myself. While I take great care to
package items safely, there was one batch I sent where 2 or
three items (all sent on the same day) have arrived broken. They must
have been extremely mistreated by Australia Post. One parcel looks like it
got lost in the mail. It was sent, but did not seem to have arrived and
did not get returned to me either. I cannot control what happens to
parcels when they leave here and I do offer insurance or registered mail
options. So if you want insurance to protect yourself against this
sort of thing, please choose registered or insured mail from the postage
calculator.
Postage cost:
As mentioned above I offer
a postage calculator in the item description, so you know exactly how much
postage will be when you bid. I estimate the postage cost at the time
of listing the item based on the approximate weight and size (cubic
weight) of the parcel. I also have some additional costs for packing to
cover the help. Sometimes, depending on the person at the counter at the
post office, I get away with only being charged for the actual weight,
regardless of size, sometimes I get charged for the size rather than
weight. There is no way for me to plan for that, but it does affect the
the price on the postage label. Overall I don't make money on postage, but
I do cover my costs. I think being up-front about the total cost by
offering the postage calculator is the fairest practical way to address
the postage problem. If you think there is a mistake with the postage
amount, please let me know before the end of the auction. Everyone sees
the price of postage and bids accordingly, so I do not reduce the price
after the auction has finished. If you do not agree with this policy,
please don't bid.
Combined postage:
I will combine postage if
you buy more than one item. My auction program doesn't warn me of this, so
please let me know if you have bought, or are thinking of buying,
more than one item and I will give you a combined postage price.
Emails and blackmail /
Feedback extortion:
You can talk to me about
everything and I will try my best to please you. But I do not like rude
mails, threats or feedback extortion.
I had a particulary nasty
case of feedback extortion lately which has resulted in a negative
feedback comment. I reported it to eBay, but according to their "support",
they can't do anything about it even though they claim to have a policy
where they forbid feedback extortion. I should have reported it before the
comment was left, which I will do, should it happen again in the
future.
A message to eBay ( if
someone there should read this)
PLEASE BRING BACK THE OLD
FEEDBACK SYSTEM AND REVERSE ALL CHANGES SINCE NOVEMBER 07!
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