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Payment
- We accept Paypal payment
- We also accept bank deposit, information as follow :
National Australia Bank Account BSB: 082365
Account Number: 575148049
Account Name: Technocash Pty Ltd
reference : auction number/your ebay id (very important)
- Combine shipment discount is 40% for each additional packet, please email us to confirm s/h if you're not sure
Shipment
- We'll ship within 2 business day after full payment received
- Delivery takes 7 to 14 business days for most area
- All shipments will come with air mail from Hong Kong
Warranty
- 3 months warranty period
- If defect happens within coverage period, please send the unit back to us, we'll refund your return shipping charge AND send you a new replacement unit at our costs after we received the returned unit
- Please be reminded that warranty is valid only if the unit is operated normally according to our operating information/guide
Return Policy
- If you're not satisfied with your purchase or find it not suitable for you, please return it to us within one month (counted from shipment date), we'll refund 70% of final value (NOT including shipping charge)
- Please make sure the item you returned is working, component leg not cut and soldered, original packaging and auction number included
- After we checked the returned goods, we'll email you and process refund within 2 business days
- If unfortunately, DOA (Dead On Arrival) or broken units received, please send us photos as evidence, we'll fix your problem
Feedback
- We are serious eBayer, will leave feedback for buyers after full payment received
- If you are not satisfied with our product or service, please email us and give us a chance to fix the problem before you leave a neutral or negative feedback. Most unsatisfied customers will become happy to leave us positive feedbacks after we fix the problem in earliest possible time AND greatest effort
- Your email is all the time welcomed, please feel free to email us
FAQ
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Q : Why should I trust you, you're thousand miles away ?
A : We absolutely understand your concern, that's why we're using Paypal (www.paypal.com) as your payment gateway, all buyers are protected, if you cannot receive your items AND we cannot provide shipping proof, you can get back your money, all details can be found in Paypal website. In addition, sellers are also protected there if buyers are filing fraud claims. Our honesty, great products and services can be evidenced by eBay's feedback profile. Please make sure your shipping address is CONFIRMED and choose insurance option when you make payment
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Q : How can I make sure the unit I bought is working before I receive it ?
A : All units are tested in our office before shipment, if DOA (Dead On Arrival) unfortunately happens, we'll ship another one to you, we and Paypal's buyer protection program are protecting you from making loss in buying from us, feel safe to buy here
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Q : Any warranty for my purchases ?
A : Yes, all products (except electronic components) from here have warranty with free swap, please refer to Warranty section for more details
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Q : My headlamp is NOT working after 6 weeks operation, now WHAT ?
A : Your product is still under warranty protection period, please send us back the non-working unit, after we receive it, your return postage will be refunded AND a new replacement unit will be shipped to you within 2 business days, please accept our sincere apologies for the inconveniences caused
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Q : How long I have to wait to get my purchases ?
A : With registered first class air mail, deliveries normally takes 7 to 14 business days. Our fastest record is 2 days to Eastern Coast of USA, 3 days to UK. Thanks to hardworking post offices
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Q :Any other shipping arrangements ?
A : Definitely YES, we have EMS SpeedPost services here, takes 2 to 4 business days (no hold up by your custom and post office) with online tracking, for more information about shipping arrangements, please do not hesitate to email us
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Q :Do you combine shipment to save my shipping charges ?
A : Yes, we are always doing this because earning unreasonable profit from shipping and handling activities is not our business goal, overpaid shipping charge will be refunded - if you pay faster than receiving our shpping charge conclusion
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Q : I am a reseller/wholesale, can we cooperate ?
A : Why not ? We are always looking for honest business partners everywhere, feel free to email us, your enquiries will be seriously handled, they are very important to us. Please be reminded that looking for long term and happy business relationship is one of our business goals
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Q : I want to develop my own product, what can you do ?
A : After we received and understood your draft and/or idea, we'll start a meeting here to work out development costs for you, if you can let us have the initial order size, we can also calculate total costs including shipping for the first order. We recommend to develop your own packaging also
Just pass us the head scratching works in developing, you only have to target on marketing
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| :: Payment Terms |
Bank information for payment of this auction :
National Australia Bank
account BSB: 082365
Account Number: 575148049
Account Name: Technocash Pty Ltd
REFERENCE : auction number/your ebay id |
| :: Shipping Terms |
We'll ship within 2 business days after full payment received, normally shipment takes 7 to 14 business days.
Mail registration/insurance is optional but highly recommended for tracking information. Mail loss without mail registration/insurance will not be refunded nor reshipped. |
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