Communications now means much more than making and receiving calls. The Samsung OfficeServ is a truly convergent system that allows you to share voice, data, fax and video over the one IP based local or wide area network, while integrating with your computer systems and applications.

In contrast to other IP systems, the Samsung OfficeSrv builds on the powerful functionality of the Samsung iDCS range to have the most comprehensive voice application suite you will find as well as advanced IP applications.

• ISDN,
• Voice over Internet Protocol (VoIP),
• IP extensions,
• home and remote working,
• DECT cordless technology,
• Computer Telephony Integeration,
• Call Center functionality,
• integrated Voice Mail,
• Least Cost Routing and the
• ability to link systems across multiple sites using IP

are just some of the capabilities of the Samsung OfficeServe range.

The OfficeServe has the capacity for up to 600 extensions making it an ideal solution to meet the individual needs of medium and large-sized businesses and organisations.

Samsung OfficeServ supports a range of stylish, easy to use ergonomic digital and IP handsets to provide for eahc user's precise needs - from makking and receiving calls, forewaring and paging, to simple navigation through the systems extensive list of features. A key differentiator for the OfficeServ is the common intuitive "user interface: for both the digitial and IP handsets.

Investing Today For Your Future

With a modular architecture that allows cost effective, incremental expansion you can rest assured that your Samsung OfficeServ solution can be upgraded to offer more services as your needs evolve.

Advanced Communications Solutions

A host of sophisticated standard and optional features are available on all systems in the Samsung OfficeServ ranfe, ensureing that you maximise the potential of your communications solution.

All features are somple o use - many at the touch of a button - allowing you to make the most of your systems's comprehensive functionality.

ISDN

ISDN is the most cost effective wat of connecting your telephone system to the outside world. The Samsung OfficeServ range supports Basic Rate and Primary Rate ISDN., allowuing you to reap the functionality and cost benefits that ISDN delivers:

• enhances quality - immedite, high-quiality connections give you better customers communications.
• Direct Dial In (DDI) - allwing yuou callers to dial direct to extensions without going via reception, saving valuable time.
• Videp and data networing - the high capacity of ISDN connections enables efficient video conferencing and cost effective interoffice data transfer ideal for email and internet access.

Trunk to Trunk Call Management

With the runk to trunk functionality, calls canbe seamlessly and invisibly diverted from your office to a mobie phone or your home number ensuring that you are always in touch - wherever you are. Calls can also be transferred between different offices as easilt as to the next desk, overcoming the problem of difference departments in different locations.

Conference calls between multiple locations can minimise the time and resource wasted travelling to and from meetings, maximising your efficiency. Up to five extendsions or external numbers can take part in a conference call, coming in and out of the conference a s necessary.

Caller Identification and Direct Indial

Utilising the power of ISDN technology, the OfficeServ enables you to log and manage multiple incoming Calling Line Identification (CLI) and Direct Dial In (DDI) numbers.

As well as displaying th enumber of incoming callers, CLI can also associate incoming telephone numbers with names from you system's internal database so that the caller's name is displayed on the handset, enabling you always to know when your key contacts are calling. Additionally, a single keystroke will save a caller's number so that you can easily return their call. You can also review calls to your extension, allowing you to simply return those calls that you have missed.

Applying DDI functinality allows individual extensions numbers to be name tagged and identified by linking the name displayed on the phone's LCD screen with the number the caller has dialled.

Auto Attendant

The auto attendant can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto attendant to enter their choice of destination for direct connectino to the correct person, without the need for a receptionist to handle the call. If no extension number is dialled within a specified time, the call is automatically connected to a receiptionist, or another specified extension. An ideal solution for busy or out-of-hours periods.

Samsung Voicemail

The Samsung range of voicemail solutions provides advanced call processing freatures such as voicemail, auto attendant and faxmail to make your business more efficient.

Samsung Voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal greetingl screen calls before chossing to answer them; record and send messages to a group; and record personal reminders or even conversations.

However, Samsung Voicemail offers much more. Message waiting indication ensures that users are immediately aware that messages are pending with each message 'stamped' with the date and time it was left and the number of the person who called. The system's auto foward feature also ensures that if messages aren't accessed within a specified time they can be forwarded to a designated extension.

Least Cost Routing

The Samsung OfficeServ Least Cost Routing feature provides your business with and automatice mechanism for saving money on your communication costs. LCR automatically selects the appropriate outside line for the number dialled by any of your staff members. The comprehensive least cost routing functinality can choose frm up to 16 different call providers ensuring the cheapest route is chosen for each call your staff makes.

Automatic Call Distribution

The unique integral ACD package, provided as a standard feature to all OfficeServ users, offers any working environment the opportunity to optimise the service incoming callers receive and maximise the efficiency of staff.

Calls can be distributed intelligently - using first in first out (FIFO) rules - to the first available agent within the group. This can minimise the length of time before a call is answered and ensure you keep and even flow of call traffic to all members of a group. If no extensions are free, the call can be held in a queue, while automated messages reassure them of prompt attention as soon as the next call handler becomes available.

Call Management and Accounting

OfficeServ easily integrates with Call management software, providing comprehensive historical and real-time reporting of call information.

Through detailed management reports, group and extension activity can be analysed to provide a through evaluation of call traffic, ensuring that you make the most of your communications resources throughout the day.

And to help you identify how your system is being used, departmental groups and operators can enter specific codes for incoming and outgoing calls to facilitate future analysis.

Coding allows you to allocate certai calls into groups or accounts so that the OfficeServ can provide a precise breakdown of calls made and relative costs chargeable foreach individual account. An ideal feature for internal departments who make and receive calls on behalf of third parties. the forefront of the communications revolution, with innovative Enterprise IP