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* We ship using e-parcel's premium service with online tracking.
* We guarantee each steam mop is tested prior to despatch; you may see a small amount of water in the tank which is confirmation that we have taken the time to complete testing.
* We ship in a double layer plain heavy carton which offers very good levels of protection during transit.
Payment Policy
Please complete the sales transaction within 3 days from the date of receipt of email notification following the end of the sale.
Shipping Policy
We ship within 72 hours after payment please allow 4 business days for delivery. We are not directly liable for any loss, theft, or damages during delivery.
Returns Policy
For all faulty items buyers must contact us by e-mail and we will send a form to complete and send back with the faulty item. Please Note: For all returned non-faulty items (identified by our technical department), the buyer is responsible for shipping and handling fee for re-sending the item back to buyer.
**We have NO responsibility on the shipping and handling fee on any returned items. We do not accept C.O.D. service, items will NOT be accepted.
The return item must be in new condition with the full package, otherwise we will not accept any refund after checking.
**We have NO responsibility on the shipping and handling fee on any returned items. We do not accept C.O.D. service, items will NOT be accepted.
The return item must be in new condition with the full package, otherwise we will not accept any refund after checking.
Guarantee
We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact/return to us within 7 days. For assistance with warranty and returns please email us.
If an item needs to be returned for warranty after the 7-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. Please contact us before you return anything.
If an item needs to be returned for warranty after the 7-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. Please contact us before you return anything.
