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About us:
Auction Terms and Conditions (please read carefully before
you bid):
We do not use the eBay check-out. After the
auction we will send you 2 emails with all the payment details, one
through email and a spam filter safe back-up message through ebay
messages. If you think you didn't get a mail please have a look at your
ebay message folder.
Shipping:
We process payments at the end of the week (when
most payments should have arrived) and ship the following Monday and
Tuesday.
Please make sure your payment is made by Tuesday or
Wednesday, otherwise it might be processed and shipped the following
week.
Paypal payments are not "instant" to us. Items are
considered paid when the money has arrived in our bank account where
we can actually use it (to pay for postage cost for example). If you elect
to pay by eCheque through PayPal it might take about 10 days until
the payment is processed for shipping.
We will send you a "thank you" mail when your payment is processed,
usually on a Friday / Saturday.
We list a lot of items and have to streamline the workload
somehow to be able to offer you all these items and still stay stay on top
of the workload. If you do not agree with our shipping schedule, PLEASE
DON'T BID. If you do agree, please don't punish us through the feedback
system for "slow postage" if the item was sent on
schedule.
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By bidding you are
entering into a contract, so please do not bid on any item if you do
not intend to pay for the item.
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By Bidding or Buying on this item, you have agreed to our terms and condition.All payments of the
winning bid must be made within 7 working days. Unpaid auction wins
will be forfeited after 7 days and a Non-Payer report will be filed
with eBay.
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The buyer should specify
the auction item number (the item number displayed in the auction and
in the winning buyer's email from treausure-chest-de,) when making
payment. The buyer will be responsible for any shipping delay due to
not leaving the appropriate item number.
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We endeavor
to try our very best to accurately describe the item listed. We cannot
test some items. Items described as "not tested" are sold "as is". We
cannot confirm that they are working and will NOT refund money
if they don't work. We cannot offer warranties for used items. Items
are tested and described as they are at the time of testing. If they stop working afterwards
we will not refund money. Please consider this when you bid
on these items. Contact us at hanns@treasure-chest.de
if you have further questions.
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We estimate postage cost at the time of listing
based on the approximate "Cubic Weight" and provide a postage calculator in the description, so you know exactly
how much to allow for postage before you bid. We will
NOT refund money if the actual postage cost happens to be less than
the amount shown in the postage calculator. We think providing the postage cost
up-front is fair, so you can
decide how
much to bid.
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Non or late payments. We
will NOT place non payers on external black lists (like a lot of frustrated sellers do), because
we think they are open to abuse. We WILL open a dispute and give blatant
non payers a non payment strike. We can only appeal to your sense of fairness here.
PLEASE READ THE DESCRIPTION BEFORE YOU BID. Once you win it's your's. I
will not accept "but I didn't realize..." excuses any more, if it
was mentioned in the description. If anything is unclear please ask BEFORE you
bid (question for the seller). I will answer questions honestly and to the
best of my ability.
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Packing:
I have someone to help me
pack, but I tape and check all parcels myself. While I take great care
to package items safely, it has happened that items have
arrived broken. They must have been extremely mistreated by
Australia Post. On rare occasions parcels look like they got
lost in the mail. They were sent, but did not seem to have
arrived and did not get returned to me either. I cannot control what
happens to parcels when they leave here and I do offer insurance or
registered mail options. So if you want insurance to protect
yourself against this sort of thing, please choose registered or insured
mail from the postage calculator.
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Australian
buyers:
Im not allowed to discourage paypal.
I will accept Paypal from Australian buyers, but would appreciate it if you used
the free option of bank transfer for your payments. Let's all help to
keep the fees down as long as still
possible!
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The payment methods we
accept are :
1. Direct Deposit - Internet banking transfer
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2. Credit Card (through PayPal) ( I'm
not allowed to discourage paypal, but my personal prefenence is bank
transfer for Australian buyers).
3.
Australian Money Orders
4. Cash when picking up
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5. PayPal ( I'm not
allowed to discourage paypal, but my personal preference is bank
transfer for Australian buyers).
NO CHEQUES ARE ACCEPTED
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Some additional
comments:
Postage cost:
As mentioned above I offer
a postage calculator in the item description, so you know exactly how much
postage will be when you bid. I estimate the postage cost at the time
of listing the item based on the approximate weight and size (cubic
weight) of the parcel. I also have some additional costs for packing to
cover the help. Sometimes, depending on the person at the counter at the
post office, I get away with only being charged for the actual weight,
regardless of size, sometimes I get charged for the size rather than
weight. There is no way for me to plan for that, but it does affect the
the price on the postage label. Overall I don't make money on postage, but
I do cover my costs. I think being up-front about the total cost by
offering the postage calculator is the fairest practical way to address
the postage problem. If you think there is a mistake with the postage
amount, please let me know before the end of the auction. Everyone sees
the price of postage and bids accordingly, so I do not reduce the price
after the auction has finished. If you do not agree with this policy,
please don't bid.
Combined postage:
I will combine postage if
you buy more than one item. My auction program doesn't warn me of this, so
please let me know if you have bought, or are thinking of buying,
more than one item and I will give you a combined postage price.
Emails and blackmail /
Feedback extortion:
You can talk to me about
everything and I will try my best to please you. But I do not like rude
mails, threats or feedback extortion.
I had a particulary
nasty case of feedback extortion which has resulted in a negative
feedback comment. I reported it to eBay, but according to their "support",
they can't do anything about it even though they claim to have a policy
where they forbid feedback extortion. I should have reported it before the
comment was left, which I will do, should it happen again in the
future.
International
Buyers – Please Note:
Import duties, taxes and charges are not included in the item
price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office
to determine what these additional costs will be prior to bidding/buying.
Thank you for taking the time to read
these terms.
We have been working very hard over the years to maintain
a positive feedback profile and we keep on
working hard to give you the best possible service and great
items.
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