Suzanne Brockmann ~ Flashpoint ~ Combine & Save

STORE POLICIES

Shipping & Handling

·         I use Pre-Paid Satchels which can be used to mail anywhere in Australia for a set price. I combine and discount postage for multiple purchases. I use both the 500g standard (red) pre-paid satchel and the 3kg Express Post bag.

·         The 500g standard bag ( see above) can hold anywhere from 1 to 2 standard size paperbacks (350-375 pages).

·         The 3kg Express bag  (current price advertised on Store Home page) can hold anywhere from  3 to 10 standard size paperback and possibly 8 trade size paperbacks.

·         All books are bubble wrapped for extra protection.

·         Browse & Buy is available upon request  - if you wish to buy over a period of two weeks to maximize your postage discount please email me and I will hold your books until you have completed your purchase.

·         The delivery time may increase during the holiday peak periods.

·         Shipping to Western Australia and Northern Territories may take up to 7 business days for standard post.

·         All orders are processed the same or next business day and shipped ASAP. My goal is to ship your order within 24 hours after purchase (Monday through Sunday ).

·         All Express Post satchels are shipped with a tracking number. The tracking number and shipment status will be displayed on your Postage Notification email.

Accepted Payment Method

·         Direct Deposit  - Normally takes 1 to 2 days to clear from sender’s account.

·         PayPal  - Instant payment, unless buyer pays with an e-cheque. E-Cheques remain “uncleared” until the funds have cleared from the sender’s account. This can take anywhere from 5 to 10 days.

·         Money Orders/ Bank Cheque.

·         All payments to be received within 7 days of purchase, unless buyer has requested the  Browse & Buy option prior to commencement of purchase.

Communication

·         If you have any questions, or we can assist you in any way, please contact us by clicking "Ask Seller a Question" link on the item page.  All emails will be answered within 24 hours.

·         If you have any problems with your order, please let me know asap so that I  can have an opportunity to address your concerns.

Book Condition Guideline

·         New – Unused, unread copy. It may have light shelf wear and pages may appear to be off-white if left for a time on the shelf.

·         Excellent/Like New - Very close to New. A book that may have been read once. The spine is straight and tight, the cover is glossy and has no defects of note. There may be a very faint spine crease, light edge wear  and very faint edge tanning.

·         Very Good - A book that may have been read more than once. This book is usually characterized by light to medium spine creases, light edge/corner wear, may show some minor signs of wear (metallic covers might be slightly scuffed)It may also show evidence of a slight tilt. Very Good  books do not have any tears or damage to the pages or binding and do not contain writing, underlining or highlighting.

·         Good – A book that will have been read a few times, so shows distinct evidence of wear. This book is characterized by some or possibly all of the  following flaws; spine tilt/ roll, medium to heavy spine creases and edge wear, possible cover creases/marks, possible chipped edges. There may also be slight splits/tears at the base/top of the spine. This book may also contain a stamp, initials or other markings inside the cover or on the teaser page. Despite these flaws the book would be considered to be in good reading condition.

·         Fair/Reader Copy only  - A book that has been read multiple times and shows pronounced evidence of wear. It is characterized by heavy spine creasing, possible splitting of the spine at the base/top, heavy edge and cover wear, both the internal cover and pages show distinct tanning. The book may be soiled on the edges due to thumbing and handling. It may also be soiled by spillages (coffee, tea etc.). This book may also contain a stamp, initials or other markings inside the cover or on the teaser page.

·         Specific flaw – will be noted in addition to the book condition, e.g. reminder marks; initials/name of the previous owner; clipped price corner of the DJ, etc.