Teenage Mutant Ninja Turtles GAMECUBE/Wii PAL *EX CON!*

Videogamecollection

Offering a great range of products with unbeatable value to money

Friendly and efficiently customer service, before and after the sale

One of the easiest and smoothest shopping experiences on eBay for gamers

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Let’s take a look at what we offer in this auction:

Item Information:

Title:  Teenage Mutant Ninja Turtles

Product type:  Game software

Platform:  Nintendo Gamecube

Format:  PAL Version (AUS/NZ/UK Standard)

Region information:  Region coded only plays on PAL Version Gamecube consoles and Nintendo Wii Consoles (A Nintendo Gamecube controller and a memory card are required to play&save the game when playing on Wii!!)

Packaging & Contents Language:  English

Item Availability:  In Stock-ships within 24 hours of payment confirmation

Item description Features:   Game description, previews, features, images and videos are available at www.ign.com

Condition rating: Pre-owned

OUR GUARANTEE

·        We describe our products carefully to ensure its accuracy alone with the photo/s of actual item on sale, so you get what you ‘see’

·        All  games are 100% official, authentic , we do not deal in bootlegs or pirated games

·        Price and postage charges are clearly stated, no hidden charges after the sale

·        We ship out your items fast, normally within 24 hours after payment confirmation

·        We will friendly answer all your enquires via email and we will likely reply to you within 24 hours

·        We offer 7 days full replacement/refund guarantee for defective items (Please refer to the ‘after sale service/return policy’ Section)

YOUR RESPONSIBILITIES

·        Customers are expected  to read item description carefully and comply with our policy

·        Customers are expected  to ask questions before buying/bidding if unsure about certain points

·        Customers are expected to check the compatibility of the software/hardware version before buying/bidding

Payment instructions

·        Paypal is required for international customers

·        Australian buyers can choose alternative payment method to our Australian account

·        Detailed payment instruction will be sent to your email address (your registered address on eBay, not eBay message) after you win the auction

·        Payment is expected within 7 days after auction end

·        Unpaid item reminder will be automatically sent to you if payment not received within 7 days unless reason explained in the mail and must be approved

·        Unpaid item case will be closed 7 days after receiving unpaid item reminder with no response from you explaining the situation. You will also receive a unpaid item strike from eBay

Shipping and Handling

·        Items are available to ship worldwide

·        Reasonable postage are charged to cover packaging, postage cost, Labor cost and handling costs

·        FREE Postage are available to certain items for a limited time ONLY

·        Items will be shipped 5 days a week  (except for weekends)

·        Your order may be shipped on the same day of payment confirmation or otherwise the next day (depends on the time the payment is cleared)

·        Delivery time varies as different items ships from different locations, please refer to a particular item for details or email us for more information

·        International customer are  responsible to pay custom duty and tax if required for their countries

·        Registered Service ensures your shipment or your money back, so be sure to add it to your order

·        Delivery delay may caused by 1) incomplete/incorrect postal address provided 2) Item being held in your local POST Office without a note being sent to your letterbox 3) Item being held by custom

·        Please contact us if the item/s do not show up within expected timeframe

After sale service/Return Policy

·        We offer  7 days replacement/refund guarantee for defective items from the date you receive your order (Not from the date we post out your order)

·        All faulty items need to be reported via email within the warranty return period and pre-approved before sending it back to us for testing

·        Item not reported as ‘not received’ after 10 days of the sale date will be considered  ‘item received’ and the warranty will start from this date

·        We will refund your postage costs for sending the item back for replacement only if instructions provided by us are followed

·        All  returned items will be thoroughly tested with compatible hardware/software

·        We will send replacement within 1 business day of receipt of the faulty item

·        If the item is tested not faulty, it will be sent back at customer’s expense and no reimbursement will be offered

·        Full Refund will only be offered if a replacement is unavailable

·        We record the condition of each product we sell. Items that are claimed to be faulty and, when returned, different from the condition we sent, will be simply returned to you

FAQs: (Frequent Asked Questions)

Q: I noticed that you are registered in China, what are the risks that the games I bought from you are bootlegs or pirated games?

A: The risks of you getting faked games are ZERO. We only deal with genuine/official released games and we maintain a good reputation with eBay’s feedback system

Q: Do you have a local retail store in Sydney and where is it located?

A: No, not at the moment. We are currently trading on eBay ONLY and will expand our business in the future. Please add us to your favorite seller list and we will email you when we do.

Q: Why the prices of some of your games are so high? EB Games were selling it for just 20 bucks when they had them in stock?

A: We are middle-man of trading rare and collectable items. The price we charge depends on the cost price we get the games in and the condition of them.  We are trying to make our products competitive by keeping them the lowest price on eBay.  eBay is a different market place therefore it is not comparable with retail game stores. Also some items are sold as collectibles and the value is much more than just a game. (For instance, new & factory sealed retro titles and limited rare collector’s edition)

Q: I am confused with your item’s condition rating?

A: We carefully describe the condition of the items we sell because we know it is important for gamers and collectors. We also provide picture/s of the actual sale item. If you are still unsure about what you are buying, please email us and we will send you more photos upon request.

Q:  I want to buy a game in your store for my son but I don’t know much about the games. What is the compatibility issue you have mentioned in the item description?

A: Most gaming consoles such as SONY Playstation 2 are region coded.  They can only play the softwares from the same region. There are three regions out there. ‘PAL’, ‘NTSC US’ and ‘NTSC Japan’. It is important to know your software/hardware version before you buy. This can be found in the item information section of the listing. If you are still unsure if a particular item you want to buy is compatible with your hardware/software, please kindly email us and we will get back to you ASAP.

Q: Do you only accept Paypal for payment?

A: Paypal is a safe and easy way to pay your item online. However, alternatives are available upon request.

Q: Where are your items located as I am confused?

A: Most of our products will be shipped from our office in Sydney. However, there are few of others that will be shipped from overseas. You can find this information under the ‘seller info’- ‘other item info’ on the item description page

Q: Is pick-up Available?

A: Pick-up is not available at this point for most of the items unless stated otherwise.

Q: How long will it take for me to receive my order?

A: We use Australian POST for delivering most of our products. Domestic delivery (Aus-Aus) will only take 2-6 business days for regular and registered service depends on the state you are in. (Express post will be faster and takes 1-3 business days). International delivery will normally take up to 14 days for airmail small packet service and EMS will be available upon request but costly.

Q: Does the item price and postage include the custom duties and taxes?

No, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Q: Can you mark the item/s as ‘GIFT’ when sending overseas?

A: Yes. We can mark the item/s as gift to minimize the custom tax you will need to pay.

Q: What are the benefits of using registered service and additional insurance compared to regular service?

A: Registered service guarantees your shipment or your money back. It is a traceable service provided by Australian POST and covers for up to $50 value. If an item is lost in post, you can claim the value of the item for up to $50. Additional insurance is also available for the item valued over $50.

Q: Do you combine postage if I buy multiple items in one transaction?

A: Yes if the items you bought are in the same location. Here are the rules. You will need to pay the full postage price for the first item with highest postage charged (regular, registered or express).  Then 50% postage discount for each of the additional items. We will give some examples here.

1) Full regular postages for 2 items you bought are FREE and FREE, you will need to pay 0+50%*0=FREE.

2) Full registered postages for 3 items you bought are $3.95, $9.95 and $3.95, you will need to pay $9.95+50%*3.95+50%*3.95=$13.9.

3) Full express postages for 4 items you bought are $11.95, $9.95, $9.95 and FREE, you will then need to pay $11.95+50%*$9.95+50%*$9.95+50%*0=$21.9

Q: What can I do if my order does not show up within normal delivery time described in your auction?

A: First contact your local POST office as they may forget to leave a note in your mailbox that reminds you to pick-up the parcel. Contact us if you don’t get anything from them.

Q: What’s the address I need to send back the item if it’s defective?

A: All defective items need to be sent back to our Sydney office for testing. The address can be found on the back of the original packaging when you receive the parcel. If you have misplaced it, please email us and we will resend it to you.

Q: Do I need to pay for the return postage if an item is defective?

A: You can claim for the return postage for sending defective items back to us if you comply with our step by step return policy. We will credit it to you after we test the item and if you meet the requirements. So please contact us before taking further action if you suspect that the item you have received is defective.

Q: I am looking for other products that are not available in your store. Will you be able to find them?

A:  With our professional access to suppliers offering extensive wide ranges of gaming products, we may find what you have been looking for.

SO BE SURE TO ADD US TO YOUR favourites list! EMAIL US YOUR ENQUIRES!!