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By bidding you are entering into a contract, so please do not bid on any item if you do not intend to pay for the item.
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By Bidding or Buying on this item, you have agreed to our terms and condition.All payments of the winning bid must be made within 7 working days. Unpaid auction wins will be forfeited after 7 days and a Non-Payer report will be filed with eBay.
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The buyer should specify the auction item number (the item number displayed in the auction and in the winning buyer's email from treausure-chest-de,) when making payment. The buyer will be responsible for any shipping delay due to not leaving the appropriate item number.
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We endeavor to try our very best to accurately describe the item listed. We cannot test some items. Items described as "not tested" are sold "as is". We cannot confirm that they are working and will NOT refund money if they don't work. We cannot offer warranties for used items. Items are tested and described as they are at the time of testing. If they stop working afterwards we will not refund money. Please consider this when you bid on these items. Contact us at hanns@treasure-chest.de if you have further questions.
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We estimate postage cost at the time of listing based on the approximate "Cubic Weight" and provide a postage calculator in the description, so you know exactly how much to allow for postage before you bid. We will NOT refund money if the actual postage cost happens to be less than the amount shown in the postage calculator. We think providing the postage cost up-front is fair, so you can decide how much to bid.
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Paypal, feedback and underpayments: We STRONGLY oppose the compulsory requirement to accept PayPal policy and hope the ACCC has some sense and puts a stop to it. In our opinion feedback has become irrelevant since eBay took away the balance. We will NOT be bullied into reducing the auction price or the shipping cost on the threat of negative feedback. We will NOT ship items if the FULL amount isn't paid ( it seems to be all the rage now to underpay by just a little lately through PayPal. I accept 1 or 2 cases a month as genuine errors, but 5 or 6 cases a week since the feedback changes look like there's method behind it.)
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Non or late payments. Before feedback system had been destroyed we had about 1% to 3% of non payers and most payments had arrived by the end of the week. Now it seems to be normal to have to chase money or to be forced to open non payment disputes. We will NOT place non payers on external black lists (like a lot of frustrated sellers do), because we think they are open to abuse. We WILL open a dispute and give blatant non payers a non payment strike. We can only appeal to your sense of fairness here. PLEASE READ THE DESCRIPTION BEFORE YOU BID. Once you win it's your's. I will not accept "but I didn't realize..." excuses any more, if it was mentioned in the description. If anything is unclear please ask BEFORE you bid (question for the seller). I will answer questions honestly and to the best of my ability.
Thank you for taking the time to read these terms.
We have been working very hard over the years to maintain a positive feedback profile. While feedback has now become a farce, we still keep on working, as we alwyas have, to give you the best possible service and great items.
Some comments regarding some bad or neutral feedback left lately:
Paypal:
The paypal site was not working for some time and would not allow me to log in to prossess payments in a timely manner which resulted in some items being sent late. Paypal seems to have fixed their site. I have not had any problems logging in lately so there should be no more problems with processing payments.
Packing:
I have someone to help me pack, but I tape and check all parcels myself. While I take great care to package items safely, there was one batch I sent where 2 or three items (all sent on the same day) have arrived broken. They must have been extremely mistreated by Australia Post. One parcel looks like it got lost in the mail. It was sent, but did not seem to have arrived and did not get returned to me either. I cannot control what happens to parcels when they leave here and I do offer insurance or registered mail options. So if you want insurance to protect yourself against this sort of thing, please choose registered or insured mail from the postage calculator.
Postage cost:
As mentioned above I offer a postage calculator in the item description, so you know exactly how much postage will be when you bid. I estimate the postage cost at the time of listing the item based on the approximate weight and size (cubic weight) of the parcel. I also have some additional costs for packing to cover the help. Sometimes, depending on the person at the counter at the post office, I get away with only being charged for the actual weight, regardless of size, sometimes I get charged for the size rather than weight. There is no way for me to plan for that, but it does affect the the price on the postage label. Overall I don't make money on postage, but I do cover my costs. I think being up-front about the total cost by offering the postage calculator is the fairest practical way to address the postage problem. If you think there is a mistake with the postage amount, please let me know before the end of the auction. Everyone sees the price of postage and bids accordingly, so I do not reduce the price after the auction has finished. If you do not agree with this policy, please don't bid.
Combined postage:
I will combine postage if you buy more than one item. My auction program doesn't warn me of this, so please let me know if you have bought, or are thinking of buying, more than one item and I will give you a combined postage price.
Emails and blackmail / Feedback extortion:
You can talk to me about everything and I will try my best to please you. But I do not like rude mails, threats or feedback extortion.
I had a particulary nasty case of feedback extortion lately which has resulted in a negative feedback comment. I reported it to eBay, but according to their "support", they can't do anything about it even though they claim to have a policy where they forbid feedback extortion. I should have reported it before the comment was left, which I will do, should it happen again in the future.
A message to eBay ( if someone there should read this)
PLEASE BRING BACK THE OLD FEEDBACK SYSTEM AND REVERSE ALL CHANGES SINCE NOVEMBER 07!
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